Trial Chair Policy

Trial Chair Policy
"I just wanted to say thank you. Everyone I have dealt with from your company have made purchasing and delivery really easy. You have provided excellent service" - October 2019
"We were very impressed with the professionalism and workmanship of your team" - October 2019
"The quality is very good, hence our second purchase. Your customer service is quite good and we were kept informed along the way. If required, we would buy this product again" - October 2019
"Thank you again for organising the items on short notice!" - October 2019
"I am so happy with everything. Thank you and the team who helped make this a positive experience for me – very polite and efficient" - October 2019
"I would like to say that I found your service and the delivery process and assembly outstanding" - October 2019
"Goods received and all good. Thanks for such great and efficient service" - October 2019
"The delivery and assembly was all done yesterday. They did a great job… no rubbish left behind. Very pleased!" - October 2019
"We are very pleased with the products and the installation" - October 2019
"Service, response and installation was excellent – more than happy. I have given your web address to a few of my colleagues" - October 2019
"The delivery and assembly process has been great as always. Keep up the great service!" - October 2019
"The process has been very easy and super efficient! Thank you!" - September 2019
"The desks were put together and look great. We’ve used you guys twice and each time has been exceptional service! Very fast delivery and friendly representatives" - September 2019
"Everything went very smoothly. Super happy! Thanks very much" - September 2019
"Thank you for reaching out. All went well with the entire process!" - September 2019
"All delivered as promised and within time frame. Items were all in good condition and staff are happy with the quality. Would recommend your service to anyone" - September 2019
"Thanks for the follow up. Everything went smoothly and arrived for us on time. Thanks for your great service" - September 2019
"The delivery and install all went according to plan. The installers were very efficient, polite and took all rubbish/packaging away with them. Thank you once again" - September 2019
"Happy with service, price, delivery advice, and quality of chairs received" - September 2019
"The entire process ran very smoothly and communication by your staff was excellent. Very satisfied with the outcome and great to know you are local" - September 2019
"I couldn’t be more pleased with how the delivery and installation went" - September 2019
"They only took 20 minutes or so to put together - when it would have taken me a few hours! Thank you, I am very happy with the services and products supplied by Fast Office" - September 2019
"We are delighted with the chairs and with the service. Thank you for such great customer service" - September 2019
"You guys were amazing" - September 2019
"Our furniture arrived yesterday and we are very happy with it. Once again the whole process has been great" - September 2019
"The boys were great yesterday. They got the job done fast and even cleaned up after themselves! They were courteous and that's a trait any business looks for in it's staff members" - August 2019

Trial Chair Policy

Introduction
The purpose of this policy is to detail the arrangements for supplying trial chairs to our clients in metro areas around Australia

Details
We are able to offer a  FREE  Trial Chair service to our clients who wish to purchase 5 or more of the same chair. To qualify for this service, clients must be located in the following metro delivery areas:

  • Sydney NSW
  • Melbourne VIC
  • Brisbane QLD
  • Peth WA

Clients are able to check whether they fall into one of these metro delivery areas by entering their delivery postcode into the ‘Delivery Cost Calculator’ box on the top right hand side of every page on our website – www.fastofficefurniture.com.au.

The subsequent message will either confirm that clients ARE in one of our standard delivery areas (and are therefore able to request a trial chair) or alternatively, a message will appear requesting that the client calls our office for a delivery quote (in this instance we are unable to offer a trial chair).

Terms & Conditions
A minimum of 5 chairs must be required for purchase by the client

A maximum of 3 trial chairs will be supplied
Each trial chair must be different i.e. we cannot supply more than one of the same chair to be trialed
A maximum of ONE delivery of trial chairs can be carried out, so clients need to choose their trial chairs carefully
Chairs are also available for viewing/testing at showrooms in Brisbane, Sydney, Melbourne & Perth
Not all chairs are available for this service. Please check details with our sales staff

Trial chairs may be kept for 48 hours, after which they will be collected and returned to the warehouse. Longer trials can be organised if required
Trial chairs which become damaged during the trial period will unfortunately have to be left at the location and will be billed at cost price to the client, so please treat our trial chairs with great care
There is no obligation to purchase after trialling chairs
PLEASE NOTE – if fewer than 5 chairs are purchased after trialling the chairs, a surcharge of $60.00 including GST will be payable by the client to cover costs

To order a Trial Chair
First check your postal code to ensure you are in one of our standard metro delivery areas (see above)

Choose between 1 and 3 trial chairs from our website – www.fastofficefurniture.com.au.
Call one of our friendly staff to order your FREE trial chair/s on 1300 327 963 or email us at [email protected]

Policy developed:             December 2015
Reviewed:                          December 2016
Reviewed:                          November 2017
Reviewed:                          October 2018
Next Review:                     October 2019

Delivery Info

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