Trial Chair Policy

Trial Chair Policy
"I found your staff very friendly and patient towards clients. I am very happy about the way you have managed the whole process from the beginning to the end" - February 2018
"The installers were brilliant – very polite, professional in appearance, did a great job and were prompt. Product is great, very happy thanks" - February 2018
"All went well. Very professional and the credenzas are great. I will contact you in a couple of weeks to order a few more" - February 2018
"We received the furniture the next day and was very impressed. Very very happy" - February 2018
"I'm impressed with the quality of the products, and I have just purchased additional furniture" - February 2018
"Your prices are very reasonable, and service was exceptionally fast. We found the process very easy, and we had our desks assembled in no time" - February 2018
"My contact with your customer service team by phone, was faultless! Your delivery staff were prompt and very helpful" - February 2018
"Everything was perfect, and the driver that delivered to us was fantastic" - February 2018
"All went really well. Excellent service and turnaround time. Thanks for all your help with this. I will make sure we use you again in future" - February 2018
"There are many companies out there that could use your customer service skills!" - February 2018
"I've ordered in the past & it's always been handled with such great attention to detail. I am continuously updated as to where my order is at & is delivered on time every time" - February 2018
"I would recommend your company to anyone wishing to purchase office furniture, and I will be definitely ordering from you guys again" - February 2018
"I'd like to express my thanks and let you all know how happy I am with your services in all areas. You company has excellent customer service, is prompt and extremely efficient" - February 2018
"Your team was great to work with. We are currently deciding on more furniture in the office and you will be great to work with" - February 2018
"All good thank you – excellent service and very fast delivery!" - February 2018
"The chairs are fantastic! The red is perfect for our brand. Couldn’t fault your process at all" - February 2018
"I would like to sincerely thank you and all the installers for your great customer service and support" - February 2018
"All our furniture arrived wonderfully on time and everything is set up now. Thanks to your team for helping us with the delivery in such a timely manner!" - February 2018
"Everyone was wonderful! Thank you so much to you and your team for your efforts. You were a great help from start to finish and very responsive to all needs" - February 2018
"I am very satisfied with the outcome and the speed of service. I will definitely keep your company on file for further business in the future" - February 2018
"Excellent FAST service arrived the next day. Very happy!" - February 2018
"I feel we received fantastic customer service and equally happy about the purchase. I have recommended your company" - February 2018
"All ran smoothly and we are very pleased with the desks. They're certainly good quality and great value for money" - February 2018
"The chairs arrived today. Staff are very happy! I would like to say a big thank you to you and the delivery men for making this such a professional process" - February 2018
"Thank you very much for the prompt turnaround time & fantastic customer service. I have no doubt that we will use your company again in the future" - February 2018
"Everything ran smoothly. The delivery was well organised and the assembly was done quickly. Very satisfied with the outcome" - February 2018

Trial Chair Policy

Introduction
The purpose of this policy is to detail the arrangements for supplying trial chairs to our clients in metro areas around Australia

Details
We are able to offer a  FREE  Trial Chair service to our clients who wish to purchase 5 or more of the same chair. To qualify for this service, clients must be located in the following metro delivery areas:

  • Sydney NSW
  • Melbourne VIC
  • Brisbane QLD
  • Peth WA

Clients are able to check whether they fall into one of these metro delivery areas by entering their delivery postcode into the ‘Delivery Cost Calculator’ box on the top right hand side of every page on our website – www.fastofficefurniture.com.au.

The subsequent message will either confirm that clients ARE in one of our standard delivery areas (and are therefore able to request a trial chair) or alternatively, a message will appear requesting that the client calls our office for a delivery quote (in this instance we are unable to offer a trial chair).

Terms & Conditions
A minimum of 5 chairs must be required for purchase by the client

A maximum of 3 trial chairs will be supplied
A maximum of ONE delivery of trial chairs can be carried out, so clients need to choose their trial chairs carefully
Chairs are also available for viewing/testing at showrooms in Brisbane, Sydney, Melbourne & Perth
Not all chairs are available for this service. Please check details with our sales staff

Trial chairs may be kept for 48 hours, after which they will be collected and returned to the warehouse
Trial chairs which become damaged during the trial period will unfortunately have to be left at the location and will be billed at cost price to the client, so please treat our trial chairs with great care
There is no obligation to purchase after trialling chairs
PLEASE NOTE – if fewer than 5 chairs are purchased after trialling the chairs, a surcharge of $60.00 including GST will be payable by the client to cover costs

To order a Trial Chair
First check your postal code to ensure you are in one of our standard metro delivery areas (see above)

Choose between 1 and 3 trial chairs from our website – www.fastofficefurniture.com.au.
Call one of our friendly staff to order your FREE trial chair/s on 1300 327 963 or email us at sales@fastofficefurniture.com.au

Policy developed:             December 2015
Reviewed:                          December 2016
Reviewed:                          November 2017
Next Review:                     November 2018