Warranty, Credit and Refund Policy

Warranty, Credit and Refund Policy
"Everything is great thanks. The guys were professional and the workstations look fabulous. Thanks for making this a smooth and easy process" - September 2017
"My delivery arrived as organised by a friendly, helpful gent. I will and have already sung your praises and will certainly be recommending your company to others" - September 2017
"I'm impressed with the promptness of your service, a totally different service experience than I am receiving from another company I'm dealing with at present!" - September 2017
"As always, delivery went well. Another happy customer ūüôā " - September 2017
"I can’t fault your service, you have all been wonderful to deal with" - September 2017
"I just wanted to say thanks again. The drafting chairs are perfect" - September 2017
"Many thanks for the quick and easy purchase of office chairs which arrived speedily. They look good. I would highly recommend your organisation’s online services" - September 2017
"I am very happy with the quality, delivery and installation of our storage cupboards. It was all very easy. They are solid and I like the colour. I will definitely order from you again" - September 2017
"Purchasing with you guys was very easy. The boys that delivered were extremely helpful & polite, nothing was too much trouble. Would definitely use you again and spread the word" - September 2017
"We have used you guys before and everything like always went well. We love you guys and recommend you all the time" - September 2017
"The whole process went well thank you, from ordering to prompt delivery!" - September 2017
"Your company was a pleasure to work with, everyone was friendly and helpful at all stages" - September 2017
"The entire process from beginning (ordering online) to the end (delivery) was great. The courtesy email to advise date of delivery etc is a great idea & worked well for me too" - September 2017
"The whole transaction ran smoothly and the guys were lovely" - September 2017
"It was a good experience. The delivery person was helpful and the desks were easy to put together" - September 2017
"I’m very happy and will recommend you to anyone looking for office furniture. The delivery guys were fantastic!" - September 2017
"Thank you for the excellent service. We are very happy with the products. Look forward to doing more business with you" - September 2017
"All 100%!  Thanks for the great service and great products!" - September 2017
"Thank you so much for the fabulous customer service. Thank you to your staff for their help in getting these to me so quickly" - September 2017
"Brilliant (fast) service from start to finish. Easy to order over the phone and your delivery guys were brilliant. Thank you for all your help" - September 2017
"I appreciated your quick response in answering my query initially and the communication that I received during the ordering and delivery process. You were all very professional" - September 2017
"I will definitely be recommending your company to everyone I know. I am very excited about receiving my furniture" - September 2017
"Thank you so very much for all your help and being so professional and efficient. I am so very impressed with your customer service" - September 2017
"The furniture looks fantastic. I have received many compliments on it" - September 2017
"Our experience with the delivery team was great. They called ahead of time, arrived in time and were quick and efficient at assembling the furniture" - September 2017
"Thank you for your speedy return of email communications, and the very short turnaround time from order to supply. Very impressed by your company!" - September 2017

Fast Office Furniture Pty Ltd

ACN 149 408 873

WARRANTY, CREDIT & REFUND POLICY

Introduction
The purpose of this policy is to clarify the terms and conditions relevant to warranty claims, credits and refunds.

Warranty Information
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

Warranty on Defects:
In case of defects in our materials or workmanship, please take note of the following:

What you can do:
Ensure you inspect your new product as soon as you receive it and call us on 07 3821 2153 immediately if you notice a problem. Warranty claims in relation to defects must be made within 48 hours of receipt of the item. Take a photo of the issue (if applicable) and email it to sales@fastofficefurniture.com.au We will call you to discuss the problem and find a satisfactory solution.

What we will do:
Repair the item (or part thereof); Resupply a new item or Refund or compensate the customer All expenses associated with replacing/repairing defective items will be at Fast Office Furniture’s costs.

Items Damaged in Transit:
Whilst we do everything in our power to ensure that items supplied flat packed/boxed are delivered in perfect condition, at times accidents do occur in transit and items may arrive damaged.

What you can do:
BEFORE signing the Proof of Delivery docket, carefully check the packaging of all items delivered to ensure there is no obvious, external damage to the cartons If you notice torn or broken packaging, please make a note on the Proof of Delivery document e.g. ‚ÄúPackaging on one item is damaged. Will advise if contents are affected once unpacked‚ÄĚ or something to that effect. DO NOT SIGN to say ‚ÄėRECEIVED IN GOOD ORDER‚Äô if you can see damage to the packaging. Insurance claims will be difficult to process if no notification is made on the POD at the time of delivery. Keep the damaged item and the damaged packaging in case we need to retrieve the item for insurance purposes. Take photos of the item AND the packaging. All costs for retrieving the item/s will be paid by¬†Fast Office Furniture. Photograph the damaged item (and packaging if you can) and email to us at sales@fastofficefurniture.com.au ¬†All reports of damage in transit must be received within 48 hours of delivery. You can either call us to report damage on 07 3821¬†2153

What we will do:
Once we receive an official notification (within 48 hours of delivery) by phone or email of an item damaged in transit, we will organise a replacement product to be re-delivered as soon as is practicable. This will at times depend on the frequency of transport companies delivering to certain areas, but our aim will be to supply a replacement in the shortest possible time frame. All costs will be paid by Fast Office Furniture.

Items Damaged During Delivery/Assembly:
Our delivery and installation crews are experienced, knowledgeable and well trained. However, at times, accidents do occur and items may be damaged during the unloading, delivery and/or assembly process.

What you can do:
In the unlikely event of the delivery/assembly crew not noticing the damage, please talk to them if they are still on site and point out the issue. Ask them to contact our office to discuss a solution. If they have already left site when you notice the damage, please call our office immediately on 07 3821 2153 or email us at sales@fastofficefurniture.com.au to report the problem. If you are able to send us a photo of the damage, this will greatly speed up the process.

What we will do:
Any damaged products will be replaced as soon as is practicable. All associated costs will be paid by Fast Office Furniture.

Items Failing Under Warranty:
At Fast Office Furniture all our products are made from commercial quality materials and undergo thorough quality control processes. However, over time and due to usual wear and tear, products may no longer function efficiently or may require certain components to be replaced. All our products are covered under a warranty which lasts for a specific time frame. This time frame may vary between products, however the warranty period is clearly stated next to each item on our website and on any official quotes we may have submitted. As long as items have been used solely for the purpose for which they were intended (e.g. a chair has been used as a chair and not to stand on as a makeshift ladder etc); we will honour the warranty as specified for each product.

What you can do:
Check the warranty period for your faulty item to ensure it falls within the warranty time frame for your particular product. You can do this by checking the warranty period on our website ‚Äď www.fastofficefurniture.com.au – and searching for your particular product. The warranty period will be stated in the product description. Check the date of purchase on your invoice or order to ensure the item is still under warranty. If all is in order, please have your Invoice or Order Number ready and call our office on 07 3821¬†2153 or email us at sales@fastofficefurniture.com.au to report the problem. Sending a photo of the damage (if applicable) is always very helpful and can speed up the process.

What we will do:
On receiving a phone call or email regarding a faulty item we will do the following: Check that the item is still under warranty Request some information on how the item became damaged or faulty to ensure it has not been used for a purpose other than that for which it was intended Repair the item (or part thereof) Replace the item with a new one. If the same product is no longer available, we will endeavour to replace it with a similar product. Products are subject to being changed or discontinued at any time.

Credits and Refunds

  • Fast Office Furniture does not offer full credits or refunds if customers simply change their minds or make a mistake when ordering – unless a request to cancel the order is received BEFORE the item has left the warehouse and delivery has taken place. In this case, a refund will be offered (see associated costs below) or we will amend the order to reflect the correct item and reschedule delivery.
  • However, if delivered items are still in their original packaging and are unused we may be able to offer an exchange for another item or a refund. A restocking fee of 15% of the cost of the returned item/s, an Administration Fee of $20 and a delivery/re-delivery fee (if relevant) will be incurred to cover costs i.e. $40.00 for a flat pack drop off or $90.00 for delivery and assembly in our metro delivery zones.
  • For customers in our metro delivery zones – If the item is NOT to be replaced (i.e. the customer does not want a different size, colour etc and does not want anything else in its place) and a straight refund is required, the responsibility of returning the item to the warehouse will be at the customer‚Äôs cost. If the item IS to be replaced with another product from our warehouse, a standard delivery fee will apply.
  • If customers outside of our metro delivery zones, change their mind about an item and wish to return it (i.e. it is still in its original packaging, there is no damage to the item and it is not to be replaced under warranty), then the responsibility of returning the item to the warehouse will be at the customer‚Äôs cost.
  • It is highly recommended that customers take out insurance on all freight in case items arrive back at the warehouse damaged or get lost in transit. We are unable to offer a refund on items which arrive back at the warehouse damaged.
  • If items are not in their original packaging or have already been assembled, whether they have been used or not, we are unable to exchange them or offer a refund.
  • PLEASE NOTE: NO REFUNDS OR EXCHANGES ARE POSSIBLE FOR CUSTOM MADE ITEMS WHETHER UNUSED OR NOT

More Information
For more information on how we manage warranty claims, credits and refunds, please refer to our standard Terms and Conditions of Sale and the Warranty Information¬†available on our website ‚Äď www.fastofficefurniture.com.au. The Terms and¬†Conditions of Sale are also available on the back page of each quotation. We will email through a copies of either document on request, if required. Please request¬†copies by emailing us at accounts@fastofficefurniture.com.au

At Fast Office Furniture, our clients can be confident that our products will maintain their quality and are able to stand the test of time. However, if a problem arises, our aim is to minimise the inconvenience and disruption to our customers by providing a fast, fair and efficient solution.

Policy Developed:                 October 2011
Reviewed:                             October 2012
Reviewed:                             May 2013
Reviewed:                             July 2013
Reviewed:                             October 2013
Reviewed:                             September 2014
Reviewed:                             July 2015
Next Review:                         November 2016