"All good, we received the orders but haven’t installed them yet. Thanks for the follow-up and excellent communication" - October 2021
"The chairs were received and we are happy with the outcome. Delivery went very smoothly & no hiccups. Thanks again for all your help" - October 2021
"In all the years we've dealt with you guys, we've never been let down. Happy with the delivery process. Smooth!" - October 2021
"Greatly appreciated! We are very happy with our order and have no issues. The whole ordering process was easy and seamless and our items arrived very promptly" - October 2021
"We received the cabinets without any hitches and are very satisfied with your product and service. I wouldn’t hesitate to recommend you to anyone else" - October 2021
"Just a note to say office desks all fitted together nicely and are pleased with the result. Thank you" - October 2021
"All good... very happy with chairs and delivery communication" - October 2021
"I just wanted to say thank you to you and your team. The business relationship with Fast Office Furniture has been great for a long period of time. We're happy to deal with a professional company" - October 2021
"I can confirm that everything did run very smoothly, and we’re very happy. We will definitely keep you in mind for future orders" - September 2021
"I had an excellent experience with your team from the sales help to the warehouse crew" - September 2021
"The team has informed me the furniture looks wonderful and no issues to report. Thank you for all your help, very much appreciated" - September 2021
"The delivery was fast and smooth and there was nothing held up, so all went well. Thank you for helping us out and hoping to order from you again the future" - September 2021
"Our feedback towards your service is always positive. The delivery driver was nothing but nice towards us and left with a positive attitude" - September 2021
"The chairs are fantastic!! Delivered yesterday as promised. No issues. Will be sure to call again as required" - September 2021
"The desks were delivered on time and the mobile drawer units were delivered the following day, which was a very nice surprise. Looks very nice. I'm very pleased with the quality, colour and finish of these" - September 2021
"I just wanted to say thank you to you and everyone at Fast Office Furniture for the excellent service you provided me for my recent office furniture purchase" - September 2021
"We are very very happy with the desks and drawers they are far better than we expected. The installers were great, very quick and they cleaned up after themselves. Would highly recommend to others, very happy" - September 2021
"Appreciated the way the delivery was done with absolute Covid-safe practice, and a follow-up phone call. It's good to know that your company sets high priority on safety of both staff and customers" - September 2021
"Really good products. Extremely fast delivery and the best costumer support that I've seen this year. I'll recommend you guys" - September 2021
"I would like to thank you for an amazing job under the circumstances of the factory shutdown, and organized freight to be picked up and delivered in a timely manner, much appreciated" - September 2021
"We were super happy to get the rest of our office furniture. The office looks great now it is finished" - September 2021
"Excellent Service. Appreciate the swift response by all" - September 2021
"Love it thank you. Surprisingly simple assembly too. The hard part was rearranging the whole room to please my wife" - September 2021
"Good quality and just what we needed to store the ever increasing home-schooling work. If we need more, we know where to come" - September 2021
"It all ran smoothly! Thank you so much for the help of your wonderful team! Appreciate it lots! Thanks again" - September 2021
"Thank you very much. I did receive the order yesterday, hassle free and on time" - September 2021

Fast Office Furniture Pty Ltd

ACN 149 408 873

WARRANTY, CREDIT & REFUND POLICY

Introduction
The purpose of this policy is to clarify the terms and conditions relevant to warranty claims, credits and refunds.

Warranty Information
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

General
Please note that in order for us to assist you with any problems surrounding your delivery – including damages, missing items or incorrectly supplied products, you must inform us  within 48 hours  of receiving your order. You can do this by calling our office on 07 3821 2153, or emailing us at [email protected]

Warranty on Defects:
In case of defects in our materials or workmanship, please take note of the following:

What you can do:
Ensure you inspect your new product as soon as you receive it and call us on 07 3821 2153 immediately if you notice a problem. Warranty claims in relation to defects must be made within 48 hours of receipt of the item. Take a photo of the issue (if applicable) and email it to [email protected] We will call you to discuss the problem and find a satisfactory solution.

PLEASE NOTE  that if you are going to store your items for any length of time before assembling them, you  must still inspect the goods within 48 hours  and advise of any issues. We cannot be held responsible for damages which may occur to items which have been stored without inspection after the 48 hour time period has passed.

What we will do:
Repair the item (or part thereof); Resupply a new item or Refund or compensate the customer All expenses associated with replacing/repairing defective items will be at Fast Office Furniture’s costs.

Items Damaged in Transit:
Whilst we do everything in our power to ensure that items supplied flat packed/boxed are delivered in perfect condition, at times accidents do occur in transit and items may arrive damaged.

What you can do:
BEFORE signing the Proof of Delivery docket, carefully check the packaging of all items delivered to ensure there is no obvious, external damage to the cartons If you notice torn or broken packaging, please make a note on the Proof of Delivery document e.g. “Packaging on one item is damaged. Will advise if contents are affected once unpacked” or something to that effect. DO NOT SIGN to say ‘RECEIVED IN GOOD ORDER’ if you can see damage to the packaging. Insurance claims will be difficult to process if no notification is made on the POD at the time of delivery. Keep the damaged item and the damaged packaging in case we need to retrieve the item for insurance purposes. Take photos of the item AND the packaging. All costs for retrieving the item/s will be paid by Fast Office Furniture. Photograph the damaged item (and packaging if you can) and email to us at [email protected]  All reports of damage in transit must be received within 48 hours of delivery. You can either call us to report damage on 07 3821 2153

What we will do:
Once we receive an official notification (within 48 hours of delivery) by phone or email of an item damaged in transit, we will organise a replacement product to be re-delivered as soon as is practicable. This will at times depend on the frequency of transport companies delivering to certain areas, but our aim will be to supply a replacement in the shortest possible time frame. All costs will be paid by Fast Office Furniture.

Items Damaged During Delivery/Assembly:
Our delivery and installation crews are experienced, knowledgeable and well trained. However, at times, accidents do occur and items may be damaged during the unloading, delivery and/or assembly process.

What you can do:
In the unlikely event of the delivery/assembly crew not noticing the damage, please talk to them if they are still on site and point out the issue. Ask them to contact our office to discuss a solution. If they have already left site when you notice the damage, please call our office immediately on 07 3821 2153 or email us at [email protected] to report the problem. If you are able to send us a photo of the damage, this will greatly speed up the process.

What we will do:
Any damaged products will be replaced as soon as is practicable. All associated costs will be paid by Fast Office Furniture.

Items Failing Under Warranty:
At Fast Office Furniture all our products are made from commercial quality materials and undergo thorough quality control processes. However, over time and due to usual wear and tear, products may no longer function efficiently or may require certain components to be replaced. All our products are covered under a warranty which lasts for a specific time frame. This time frame may vary between products, however the warranty period is clearly stated next to each item on our website and on any official quotes we may have submitted. As long as items have been used solely for the purpose for which they were intended (e.g. a chair has been used as a chair and not to stand on as a makeshift ladder etc); we will honour the warranty as specified for each product.

What you can do:
Check the warranty period for your faulty item to ensure it falls within the warranty time frame for your particular product. You can do this by checking the warranty period on our website – www.fastofficefurniture.com.au – and searching for your particular product. The warranty period will be stated in the product description. Check the date of purchase on your invoice or order to ensure the item is still under warranty. If all is in order, please have your Invoice or Order Number ready and call our office on 07 3821 2153 or email us at [email protected] to report the problem. Sending a photo of the damage (if applicable) is always very helpful and can speed up the process.

What we will do:
On receiving a phone call or email regarding a faulty item we will do the following: Check that the item is still under warranty Request some information on how the item became damaged or faulty to ensure it has not been used for a purpose other than that for which it was intended Repair the item (or part thereof) Replace the item with a new one. If the same product is no longer available, we will endeavour to replace it with a similar product. Products are subject to being changed or discontinued at any time.

Credits and Refunds

  • Fast Office Furniture does not offer full credits or refunds if customers simply change their minds or make a mistake when ordering – unless a request to cancel the order is received BEFORE the item has left the warehouse and delivery has taken place. In this case, a refund will be offered (see associated costs below) or we will amend the order to reflect the correct item and reschedule delivery.
  • However, if delivered items are still in their original packaging and are unused we may be able to offer an exchange for another item or a refund. A restocking fee of 20% of the cost of the returned item/s, an Administration Fee of $20 and a delivery/re-delivery fee (if relevant) will be incurred to cover costs i.e. $40.00 for a flat pack drop off or $90.00 for delivery and assembly in our metro delivery zones.
  • For customers in our metro delivery zones – If the item is NOT to be replaced (i.e. the customer does not want a different size, colour etc and does not want anything else in its place) and a straight refund is required, the responsibility of returning the item to the warehouse will be at the customer’s cost. If the item IS to be replaced with another product from our warehouse, a standard delivery fee will apply.
  • If customers outside of our metro delivery zones, change their mind about an item and wish to return it (i.e. it is still in its original packaging, there is no damage to the item and it is not to be replaced under warranty), then the responsibility of returning the item to the warehouse will be at the customer’s cost.
  • It is highly recommended that customers take out insurance on all freight in case items arrive back at the warehouse damaged or get lost in transit. We are unable to offer a refund on items which arrive back at the warehouse damaged.
  • If items are not in their original packaging or have already been assembled, whether they have been used or not, we are unable to exchange them or offer a refund.
  • PLEASE NOTE: NO REFUNDS OR EXCHANGES ARE POSSIBLE FOR CUSTOM MADE ITEMS WHETHER UNUSED OR NOT

PLEASE NOTE:
Fast Office Furniture reserves the right to refuse to supply customers at our discretion as stated in Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (previously known as the Trade Practices Act 1974 (TPA))

More Information
For more information on how we manage warranty claims, credits and refunds, please refer to our standard Terms and Conditions of Sale and the Warranty Information available on our website – www.fastofficefurniture.com.au. The Terms and Conditions of Sale are also available on the back page of each quotation. We will email through a copies of either document on request, if required. Please request copies by emailing us at [email protected]

At Fast Office Furniture, our clients can be confident that our products will maintain their quality and are able to stand the test of time. However, if a problem arises, our aim is to minimise the inconvenience and disruption to our customers by providing a fast, fair and efficient solution

Acknowledgements:
Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (previously known as the Trade Practices Act 1974 (TPA))

Policy Developed:                October 2011
Reviewed:                             October 2012
Reviewed:                             May 2013
Reviewed:                             July 2013
Reviewed:                             October 2013
Reviewed:                             September 2014
Reviewed:                             July 2015
Reviewed:                             October 2017
Reviewed:                             October 2018
Reviewed:                             March 2019
Reviewed:                             July 2019
Reviewed:                             October 2019
Reviewed:                             April 2021
Next review:                         April 2022