FAQ

FAQ
"The delivery went very well & I am very happy with my purchase. Credit goes out to the entire team for their very open & friendly communication throughout the entire process. Well done!" - July 2018
"Very happy! I’ll be in touch as soon as we are ready to order stage 2" - July 2018
"To be honest that’s the quickest & easiest delivery of anything large or small, local or interstate that I have ever had. Less than 24 hours between order & delivery. We were pretty amazed!" - July 2018
"You guys have been awesome and everything went so seamlessly. Thank you again!" - July 2018
"Couldn’t be happier. Ordering was easy, we were consistently kept up to date with the progress of the order and it was all delivered on the day that it was promised" - July 2018
"Our desks arrived when expected. The 2 guys who delivered & assembled were patient & polite. I would definitely do business with you again when we require office furniture" - July 2018
"The delivery and assembly went really well. The assembly team in particular were very good, and it was a very pleasant experience" - July 2018
"I was very happy with the service. The two delivery gentlemen were professional and courteous. Should we need more furniture I would not hesitate to contact you again" - July 2018
"Your team are awesome! The speed of delivery & your professionalism is second to none. We ordered from another company a few months ago & never again! It took 6 weeks to get it!" - July 2018
"Once again we are very happy with everything, 100% happy" - July 2018
"All good thanks, process was easy - and more importantly very fast" - July 2018
"I love my tables! And you couldn’t find two nicer, helpful young men who delivered and put them together!" - July 2018
"Very quick delivery and the delivery guys did a great job. Looks fabulous ! Thanks for all your help" - July 2018
"Everything went very smoothly! The whole process of getting a quote, confirming the order & delivery was very straight forward. The recipients of the tables & chairs are very happy with them" - July 2018
"All good. It went so smoothly that all I heard was our staff thanking me!" - July 2018
"Everything was great. The guys were friendly, quick and tidy, what more could we ask for!" - July 2018
"Service as always was excellent. Thanks again for the prompt delivery and responses" - July 2018
"The delivery was as per your promise and all went smoothly and as planned. Extremely happy with the service provided by the whole team at Fast Office Furniture" - July 2018
"I thought I would let you know that the deliver driver was very nice, helpful and polite. We would definitely purchase from FAST again" - July 2018
"Thank you very much. We are very happy with the delivery of our furniture. The credenzas are beautiful" - July 2018
"The delivery was as promised and the unit fits perfectly for our needs" - July 2018
"Everything went well, you were a great help and had our order to us in the required time frame. You have a great team and very helpful – will use you guys again when needed" - July 2018
"All good at this end. Delivery was professional. Putting the table together was easy. Seeing it in place confirmed it was a good product with the right characteristics. Couldn’t be happier" - July 2018
"Thank you so much - the chairs are perfect. The quick service has been so appreciated. I imagine we will be ordering more soon. Thank you again, absolutely fantastic!" - July 2018
"Everything went really well thanks. Your team are great and have had many successful delivery and installs for us" - July 2018
"You are the ones that we have had a great experience with and are always our first choice for office furniture. Reliable, easy and we are kept informed" - July 2018

Frequently Asked Questions 

Q. What makes us better than our competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

 

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

 

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

 

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to credit cards.  These include direct bank deposit or paying by cheque. 

 

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

 

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

 

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.

 

Q. Do you accept all credit cards?

A. At present, we accept payments made through American Express, Visa and Master Card.

 

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

 

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

 

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

 

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 – flat pack delivery, $90 – premium delivery and assembly service (includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.  If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

 

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

 

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

 

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

 

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.  However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

 

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

 

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  sales@fastofficefurniture.com.au  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information