Here I am.


10
Feb 14

FAQ

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I am very happy with the service I received when I ordered our new office furniture. I would certainly recommend your company for providing excellent friendly service - March 2017
I confirm that we received the cabinets at the delivery location and everything went very smoothly.  Thank you for your great service and prompt delivery - March 2017
Just wanted to let you know how happy we are with the desks! They look great and very sturdy! Thanks for all your help - March 2017
We received the chairs and we are very pleased with them. Thank you again for all of your help - March 2017
Thanks very much, just received our desks and chairs. I'm very happy with the products and love the affordability of the comfort too - March 2017
Everything went really well. Very happy with the service and the cabinets – March 2017
The Desks are fantastic. Hopefully we will be ordering more soon. The driver was excellent very nice and helpful as well – March 2017
All good as always with your company. Professionalism is always appreciated – March 2017
Thank you and the staff at fast office furniture for your help and prompt service. The furniture is currently being used at both sites Dandenong and Sunshine West with great satisfaction – March 2017
I've been very impressed by the level of customer service and follow up. The desks are just what we were expecting. Delivered on time without any issues! Keep up the great service! - March 2017
Thank you very much, we received our delivery yesterday and were very pleased - March 2017
Dealing with you and your team was very easy, and we were delighted with the efficiency in which the order was processed and delivery received. Thanking you again – March 2017
The cupboards arrived yesterday and they look great! They match the conference table perfectly. I was very impressed with how quick the turnaround was from when I ordered to when they arrived – March 2017
No issues at all. Delivery was early which was great. Desks were very easy to assemble, great quality and price - March 2017
The delivery driver called ahead and arrived on time as expected, they were polite and very helpful, they tidied up and helped us move the desks into the best positions in the office. Thank you for your assistance with our order – March 2017
We were very pleased with our order, delivery and assembly.  The desks are lovely and work well in the space – March 2017
Thank you for the prompt service and customer follow up. The school will use you again - March 2017
All great service with Fast Office. Special thanks to Chriss – March 2017
Thanks for your excellent customer service.  Yes the delay was a nuisance, but you guys made it as painless as you could and it is appreciated – March 2017
The delivery guy was very nice and friendly and did a great job – March 2017
We decided to buy from Fast Office Furniture again, as your prices are reasonable and delivery is quick – March 2017
Your company was a pleasure to deal with and is bookmarked on my computer for future reference.  Will definitely recommend your company to colleagues – March 2017
They pretty much arrived when you said… all assembled and getting plenty of use! – March 2017
The process with your company was easy and my goods arrived the next day. Great service thank you – March 2017
Thank you for the follow up – all delivered and happy with delivery & products – March 2017
We are very happy with how quickly we received the goods - March 2017

Frequently Asked Questions 

Q. What makes us better than our competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

 

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

 

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

 

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to credit cards.  These include direct bank deposit or paying by cheque. 

 

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

 

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

 

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.

 

Q. Do you accept all credit cards?

A. At present, we accept payments made through American Express, Visa and Master Card.

 

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

 

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

 

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

 

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 – flat pack delivery, $90 – premium delivery and assembly service (includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.  If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

 

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

 

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

 

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

 

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.  However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

 

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

 

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  sales@fastofficefurniture.com.au  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information


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Need help or advice?
Call us on 1300 327 863 or click here to email us