FAQ

FAQ
"Everything is great thanks. The guys were professional and the workstations look fabulous. Thanks for making this a smooth and easy process" - September 2017
"My delivery arrived as organised by a friendly, helpful gent. I will and have already sung your praises and will certainly be recommending your company to others" - September 2017
"I'm impressed with the promptness of your service, a totally different service experience than I am receiving from another company I'm dealing with at present!" - September 2017
"As always, delivery went well. Another happy customer ūüôā " - September 2017
"I can’t fault your service, you have all been wonderful to deal with" - September 2017
"I just wanted to say thanks again. The drafting chairs are perfect" - September 2017
"Many thanks for the quick and easy purchase of office chairs which arrived speedily. They look good. I would highly recommend your organisation’s online services" - September 2017
"I am very happy with the quality, delivery and installation of our storage cupboards. It was all very easy. They are solid and I like the colour. I will definitely order from you again" - September 2017
"Purchasing with you guys was very easy. The boys that delivered were extremely helpful & polite, nothing was too much trouble. Would definitely use you again and spread the word" - September 2017
"We have used you guys before and everything like always went well. We love you guys and recommend you all the time" - September 2017
"The whole process went well thank you, from ordering to prompt delivery!" - September 2017
"Your company was a pleasure to work with, everyone was friendly and helpful at all stages" - September 2017
"The entire process from beginning (ordering online) to the end (delivery) was great. The courtesy email to advise date of delivery etc is a great idea & worked well for me too" - September 2017
"The whole transaction ran smoothly and the guys were lovely" - September 2017
"It was a good experience. The delivery person was helpful and the desks were easy to put together" - September 2017
"I’m very happy and will recommend you to anyone looking for office furniture. The delivery guys were fantastic!" - September 2017
"Thank you for the excellent service. We are very happy with the products. Look forward to doing more business with you" - September 2017
"All 100%!  Thanks for the great service and great products!" - September 2017
"Thank you so much for the fabulous customer service. Thank you to your staff for their help in getting these to me so quickly" - September 2017
"Brilliant (fast) service from start to finish. Easy to order over the phone and your delivery guys were brilliant. Thank you for all your help" - September 2017
"I appreciated your quick response in answering my query initially and the communication that I received during the ordering and delivery process. You were all very professional" - September 2017
"I will definitely be recommending your company to everyone I know. I am very excited about receiving my furniture" - September 2017
"Thank you so very much for all your help and being so professional and efficient. I am so very impressed with your customer service" - September 2017
"The furniture looks fantastic. I have received many compliments on it" - September 2017
"Our experience with the delivery team was great. They called ahead of time, arrived in time and were quick and efficient at assembling the furniture" - September 2017
"Thank you for your speedy return of email communications, and the very short turnaround time from order to supply. Very impressed by your company!" - September 2017

Frequently Asked Questions 

Q. What makes us better than our competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

 

Q. I’m having difficulty¬†with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

 

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

 

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to credit cards.  These include direct bank deposit or paying by cheque. 

 

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

 

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

 

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.

 

Q. Do you accept all credit cards?

A. At present, we accept payments made through American Express, Visa and Master Card.

 

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

 

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

 

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

 

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 ‚Äď flat pack delivery, $90 ‚Äď premium delivery and assembly service¬†(includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.¬† If it doesn‚Äôt, please give us a call and we will provide you with a quick and cost-effective quote to your area.

 

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

 

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

 

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

 

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules ‚Äď traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.¬† However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

 

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

 

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  sales@fastofficefurniture.com.au  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information