FAQ

FAQ
"The high level of service Fast Office Furniture demonstrated and the quality of product, I am sure you guys will be in business for a long time!" - October 2018
"The gentleman who delivered and installed our desks and drawers yesterday was friendly, efficient and obviously an asset to your company" - October 2018
"Thank you for the prompt delivery of the furniture I recently purchased. Online ordering was very easy and the delivery drivers where very friendly and approachable" - October 2018
"Excellent. Very happy and thanks for your help" - October 2018
"Delivery ran so smoothly and the whiteboards have all been installed thanks" - October 2018
"I am very happy with our office furniture purchase and also the email updates about delivery dates – much appreciated" - October 2018
"The guys were here early and were fantastic! They are the best ones we have had so far! They got the job done and didn’t leave any mess" - October 2018
"It all went smoothly. The delivery guys were great and got it done really quickly which meant minimal impact to our business" - October 2018
"Everything ran smoothly and I’m really satisfied with the outcome. The delivery man was excellent which was a pleasant surprise!" - October 2018
"Everything was fantastic. A big thank you to the gentlemen who assembled everything" - October 2018
"Your delivery person is a gem. He is an absolute credit to your business" - October 2018
"Just confirming that everything went smoothly. You were extremely helpful. I knew it was going to be a timely process as you were very professional, polite and patient - so I thank you" - October 2018
"All went really well thank you. The guys were lovely and did an excellent job!" - October 2018
"The chairs are beautiful and I love them! Delivery was very quick and I would use your company again! It takes much to impress me and I AM impressed!" - October 2018
"All went smoothly - delivery, moving them inside and unwrapping. Driver was very friendly thank you" - October 2018
"I deal with a lot of companies / contractors. If all of them were as good as you guys, I think I'd get twice as much work done!" - October 2018
"The delivery men were extremely polite and easy to deal with. Fantastic service all round! Well done!" - October 2018
"We were impressed with the delivery and the communication. We were amazed at the speed at which you delivered, literally within 24 hours of ordering!" - October 2018
"Delivery went very smoothly. The delivery boys were absolute gentlemen and I could not be happier with all your service. Thank you for being so well organized it is really appreciated" - October 2018
"We are very happy with the delivery of the new office chairs. It was a smooth process and I really appreciate you taking the time to ensure customer satisfaction" - October 2018
"We will need more bits and pieces over the coming months so we will definitely be coming back, and be recommending Fast Office Furniture to anyone we know that needs office supplies" - October 2018
"Your guys that delivered the furniture were polite, efficient and even cleaned up after themselves!" - October 2018
"You've been very patient and wonderful to deal with – despite all the changes we made. You easily changed our delivery date and gave a pretty accurate delivery time" - October 2018
"I can quite happily say that the delivery and assembly of the new office went seamlessly. The whole experience from start to finish has been fantastic" - October 2018
"All delivered quickly and efficiently, and it all looks great" - October 2018
"Everything went well and smooth. The assembler was very helpful - I asked him to assemble in an unorthodox manner due to my set up and he was happy to comply" - October 2018

Frequently Asked Questions 

Q. What makes us better than our competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

 

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

 

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

 

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to credit cards.  These include direct bank deposit or paying by cheque. 

 

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

 

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

 

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.

 

Q. Do you accept all credit cards?

A. At present, we accept payments made through American Express, Visa and Master Card.

 

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

 

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

 

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

 

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 – flat pack delivery, $90 – premium delivery and assembly service (includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.  If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

 

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

 

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

 

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

 

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.  However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

 

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

 

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  sales@fastofficefurniture.com.au  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information

Delivery Info