Here I am.


10
Feb 14

FAQ

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The delivery went perfectly. I'm very happy with the speed and smoothness of delivery. The driver was great as well. Much appreciated - July 2017
The desks are great, superb service by your guys with minimal disruption and they were very friendly. Overall very happy - July 2017
Nothing but good feedback. Parcel came overnight, product quality is excellent. Thanks very much for your excellent service! - July 2017
Very pleased with the prompt delivery, also stoked with the units - great quality - July 2017
Thank you, an excellent retail experience - July 2017
Our desks have been delivered and the staff are very happy with them. The delivery drivers were very friendly and helpful - July 2017
All good. I was so pleased with the way our first delivery & assembly was done, that’s why I came back again – July 2017
Yes we received everything yesterday afternoon, delivery and assembly went really well. It was quick and professional - July 2017
It all went perfectly thank you, and the delivery man was wonderful - July 2017
All is great. Thanks for the service – we will definitely use you again - July 2017
Delivery went great thanks. I received a phone call with an estimated time and that’s when the items arrived - July 2017
The chairs have been delivered and the guys are very happy with them. They’re great value actually - July 2017
It was fantastic... all arrived on time etc. Will definitely use your organisation again. Thanks again – July 2017
Dealing with Fast Office Furniture has been a great experience for me. From ordering at your easy to use website, to the great service your delivery driver gave - all has been great. All round great service. Thank you – July 2017
Thank you. It looks like it all went well, and thank you for being accommodating. Will definitely consider using you in the future – July 2017
Just to let you know everything ran well. Many thanks for your product and we'll look at getting more stuff from you when we need it – July 2017
The installation looks great thanks and went smoothly yesterday. The guys were very efficient and great to work with – July 2017
All went well, smooth delivery. Assembly of chairs was simple and once built the chairs are very comfortable, offering great back support – July 2017
I was very happy with the delivery. I was impressed at how quickly I was able to receive my order and delivery etc. All went smoothly – July 2017
Timing was great, delivery was easy. Thanks for your service – July 2017
It all went perfectly smoothly as per usual – July 2017
The driver rang and as we were out. We gave instructions were to leave the delivery and he then sent a photo of the items were he placed them. Excellent service – July 2017
The delivery came in yesterday. Super fast turnaround! If we require any further office furniture in the future I will be recommending your company. Very smooth process throughout and all staff were super helpful - July 2017
Service was great as usual, thank you – July 2017
Thank you so much for all your assistance. The service you have offered is amazing. Quick reply – fast dispatch – chairs arrived and didn’t need assembly which was fantastic. Will be sure to look to you for our office fitout which will be coming up soon – July 2017
We are very happy with the chairs thank you. In fact I will be ordering more of the same. I am just figuring out how many I need and I will contact you – July 2017

Frequently Asked Questions 

Q. What makes us better than our competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

 

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

 

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

 

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to credit cards.  These include direct bank deposit or paying by cheque. 

 

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

 

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

 

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.

 

Q. Do you accept all credit cards?

A. At present, we accept payments made through American Express, Visa and Master Card.

 

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

 

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

 

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

 

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 – flat pack delivery, $90 – premium delivery and assembly service (includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.  If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

 

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

 

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

 

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

 

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.  However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

 

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

 

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  sales@fastofficefurniture.com.au  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information


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Need help or advice?
Call us on 1300 327 863 or click here to email us