Here I am.


10
Feb 14

FAQ

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I called about 7 companies when I was looking for our tables. In the end I went with your company. I was really happy with your sales staff and the quality, and felt we got good value for money. Delivery was on time as promised – May 2017
We’ve been really pleased with your service thanks - May 2017
I’m very happy with the product and price, It was delivered promptly too. Overall I had very positive experience - May 2017
Great service once again! - May 2017
As usual, things went extremely well, so thanks once again for your excellent service - May 2017
From the very start, the design, ordering, delivery and installation, we experienced impeccable service. The boys love the tables. They have put them through a few tests already and they easily passed - May 2017
I was very happy with my entire experience with Fast Office Furniture. I would recommend your company to anyone - May 2017
We were extremely happy with the service provided by your company. The team that attended our office to deliver and assemble the furniture were friendly, efficient and professional - May 2017
We will have no hesitation in using your company in the future nor in recommending your services to others - May 2017
Awesome at all levels….. You’ve won our business. THANKS! – May 2017
Very happy with the furniture and its quality. Importantly it matches perfectly with my existing furniture. From order to delivery and set up, it has all been very easy and timely thank you – May 2017
Very pleased with your prompt response to my request, and your speedy delivery. The chairs are now in service – May 2017
Your delivery men were so polite and courteous and a credit to you. We will definitely purchase from you again in the future – May 2017
We are writing to commend you on your excellent customer service and quality of products. We received our desks on Friday and they are amazing! – May 2017
We are very happy with the order. Thank you for keeping us informed. The delivery men were also very quick in assembling the tables – May 2017
Thank you so much for our new chairs. This has been one of the easiest online transactions I've had when making a purchase. Everyone has been extremely helpful and friendly, and I am very happy with the products – May 2017
Fantastic thanks. We are loving our new chairs. I may have to purchase a few more if the word gets out! – May 2017
The products are sturdy, look good and built to purpose. I would recommend them and use your company again in future – May 2017
I thought the delivery and installation chaps were very efficient, polite and courteous. They were flexible and helped us place the furniture to best fit the tight space allocated – May 2017
Thank you for your great service. All the drawers have been installed and we are very happy. I will be placing another order shortly for some more ! – May 2017
Thank you! You provide a refreshingly efficient and prompt service. I literally ordered the cabinets on the Monday and had them set up the next day!! – May 2017
Thank you for the speedy delivery and great products. All went together easily and suits my needs perfectly – May 2017
Last week was the first time we’ve used Fast Office. I must say your sales staff were outstanding with advice and follow up with our order, and our deliveries came well before expected – May 2017
Thank you once again for all your professional service, I cannot speak more highly about the transaction - May 2017
We are extremely pleased with the units, they fit and suit very well. I will recommend your company at all times - May 2017
We're all very happy with our new office furniture. I really appreciate all your help with my order and the fast, reliable delivery service you provide. We will certainly use you again for our office furniture needs - May 2017

Frequently Asked Questions 

Q. What makes us better than our competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

 

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

 

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

 

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to credit cards.  These include direct bank deposit or paying by cheque. 

 

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

 

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

 

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.

 

Q. Do you accept all credit cards?

A. At present, we accept payments made through American Express, Visa and Master Card.

 

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

 

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

 

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

 

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 – flat pack delivery, $90 – premium delivery and assembly service (includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.  If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

 

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

 

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

 

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

 

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.  However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

 

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

 

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  sales@fastofficefurniture.com.au  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information


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Need help or advice?
Call us on 1300 327 863 or click here to email us