FAQ

FAQ
"Thanks so much for everything. The desks are great and the guys that delivered them were awesome. Looking forward to dealing with you guys again soon" - April 2019
"The order ran really smoothly and we’ve set all the tables up already. Thank you so much for helping us with our office needs" - April 2019
"Received goods intact and in perfect condition. The delivery guys were exceptional, and all went well, smoothly. Thank you again for your prompt service" - April 2019
"Thank you so much. We received the delivery yesterday, all went smoothly and chairs are great" - April 2019
"Most happy with the products and the speedy delivery. Also, most grateful with the advice and assistance from your staff who were terrific" - April 2019
"Many thanks for your help and I can only praise the delivery and installation guys who were just a dream. Big congrats to you and your team" - April 2019
"The delivery and desks was all good. We are very impressed with the great service. Thanks very much" - April 2019
"All is great. Thank you and your team for making the process so smooth" - March 2019
"The desks are spot on, exactly as we ordered, easy assembly, all parts there, prompt delivery and great communication. Thank you" - March 2019
"All went smoothly yet again!" - March 2019
"Everything went smoothly, delivery was fast and installation was simple. Product is also great" - March 2019
"Your team was amazing. Everyone was friendly, professional & they got stuck in without any dilly-dallying around. I would definitely recommend your services again" - March 2019
"Everything was fine and the delivery guys were friendly and even cleaned up after themselves!" - March 2019
"I am more than happy with your service, and the chairs are fantastic!" - March 2019
"We would highly recommend your company to others who are looking to purchase office furniture. Your service from start to finish was excellent. Well done to your team" - March 2019
"Thank you for your outstanding service – from the time we ordered the furniture online to the day of delivery your service was very professional" - March 2019
"Everything went well with the installation of our new desks, and they are perfect for our needs. Thanks again for your assistance" - March 2019
"The furniture was delivered promptly yesterday. Your staff were great and efficient to deal with from ordering, all the way through to delivery by the driver" - March 2019
"The office tables arrived in good order and condition. Once again, thank you for the quick turnaround" - March 2019
"I want to congratulate you all on the professionalism exhibited throughout my experience. Quality furniture and affordability!" - March 2019
"I found your online catalogue helpful, the ordering process smooth and the delivery handled with care and courtesy" - March 2019
"It's been great dealing with you guys - after having had an extraordinarily frustrating experience with another company & the subsequent return of two damaged deliveries!" - March 2019
"Everything was all good thank you. Another great service!" - February 2019
"As always everything was perfect. Fast delivery and the delivery driver always calls before he arrives - he is also really nice. You all have been great to deal with yet again" - February 2019
"Thank you so much again! The chairs are perfect! Honestly, your team is amazing and without the help of people like yourself and your team we wouldn’t be able to do the work we do" - February 2019
"Great service as always! Quick turnaround time is so refreshing, thank you for all your help as always…" - February 2019

Frequently Asked Questions 

Q. What makes us better than our competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

 

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

 

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

 

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to credit cards.  These include direct bank deposit or paying by cheque. 

 

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

 

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

 

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.

 

Q. Do you accept all credit cards?

A. At present, we accept payments made through American Express, Visa and Master Card.

 

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

 

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

 

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

 

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 – flat pack delivery, $90 – premium delivery and assembly service (includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.  If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

 

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

 

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

 

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

 

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.  However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

 

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

 

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  [email protected]  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information

Delivery Info