"You went over and above to help me source what I needed. Thanks so much. Fantastic service" - October 2020
"I have been really happy with your service. You helped to get our order sent urgently. I will definitely be coming back to order some more bits as and when we need them" - October 2020
"The chairs are great thank you, and always amazing/quick service - thank you !" - October 2020
"We love the furniture and the delivery driver couldn’t have been better!! Glad I left the assembly to my husband and didn’t attempt it myself though haha!!" - October 2020
"Delivery went smoothly and the chairs are great!" - October 2020
"Your professional, friendly and efficient service is much appreciated. It seems to be harder & harder to come across these days" - October 2020
"I just wanted to say thank you to all of you for making the recent purchase of our new office chairs such a very pleasant experience" - October 2020
"You were very quick and easy to deal with. Great service, very impressed" - October 2020
"Thank you for the speedy response to my order, it was greatly appreciated and there has been lots of contact from our business regarding the process. Everything has run extremely smoothly" - October 2020
"It was a pleasure doing business with you in regard to the ergonomic chairs we purchased recently" - October 2020
"I am highly impressed with your service and attitude, I thank you for such wonderful service. Your driver also is excellent in his customer service" - October 2020
"Chairs arrived and are currently in use. Very happy with the purchase and delivery" - October 2020
"I have no complaints on my end. Your website is easy to use and the fast delivery was very appreciated. I was kept in the loop with the order so that was very nice" - October 2020
"Everything went smoothly. The delivery guys were very helpful and our staff are very happy with their new furniture" - October 2020
"Thanks so much for your great service, it's been a pleasure each time I've had to work with you" - October 2020
"Looks great! Exactly what I was looking for" - October 2020
"Absolutely brilliant service! Could not be better, and the delivery turned up days before it was due! Perfect. I'll be coming back" - October 2020
"The chairs are great. I was kept updated all the time throughout the sales process, and was very impressed with the service" - September 2020
"Our furniture has been delivered assembled and installed. Everything ran smoothly and we are happy with the support and service that we have received" - September 2020
"We’re very happy with our furniture. I was very surprised at the fast delivery. All dealings with your staff was excellent. Very happy" - September 2020
"We received our order, and everything was perfect. The chairs are fantastic and we will order 4 more" - September 2020
"Thank you so much. I appreciate the level of professionalism displayed throughout this process" - September 2020
"I must say, I was astonished and impressed with the quality of work carried out" - September 2020
"Our new office chairs are a winner and so are you guys. The chairs arrived early and the transit delivery was excellent. We will certainly recommend your company in future" - September 2020
"Very professional service from order to delivery, and great quality item. Will buy of you guys again" - September 2020
"It was fantastic, love my new office furniture. Super stoked the drawers were already assembled, very much appreciated. Great service and very quick" - September 2020

Frequently Asked Questions 

Q. What makes you better than your competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to Visa, Master Card and AMEX credit cards.  These include direct bank deposit or paying by cheque.
There is also a ‘pay by pre-paid invoice’ option in the checkout. Simply check this box and we will email you an invoice with our banking information. You can then pay by direct deposit, or pay by credit card over the phone
We also offer Zip Money payment option in the checkout

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.
There is also a ‘pay by pre-paid invoice’ option in the checkout. Simply check this box and we will email you an invoice with our banking information. You can then pay by direct deposit, or pay by credit card over the phone
We also offer Zip Money payment option in the checkout

Q. Do you accept all credit cards?

A. At present, we accept payments made through AMEX, Visa and Master Card.

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 – flat pack delivery, $90 – premium delivery and assembly service (includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.  If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.  However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

Q. Do I need to pay extra to insure my new furniture whilst it’s being delivered?

A. No. We offer free shipping insurance on all deliveries, for added peace of mind

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  [email protected]  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information