"Everything arrived in excellent time thank you – much appreciated" - November 2021
"Everything has been nothing short of pleasant and excellent" - November 2021
"The tables and chairs have come together great. Thanks you for the great products" - November 2021
"Everything went smoothly. I was very impressed with the customer support team and the communication from order through to delivery... much better than Ikea!" - November 2021
"Thank you. We were very pleased with the desks, your service and the website" - November 2021
"The chairs were received and we're using them now, thank you for such a fantastic service" - November 2021
"After 40 years in business, I don’t think any purchase has run smoother than this one. "Courtesy and professionalism" from our first phone call, through to the delivery guy. Thank you" - November 2021
"Everyone’s communication thus far has been great, so thank you" - November 2021
"Delivery went perfectly and the couches look great" - November 2021
"I just wanted to let you know my experience with your company and click & collect was absolutely amazing. I wish you and your team all the best" - November 2021
"Your company has provided “Outrageously Good Customer Service” - November 2021
"It was a very good experience from start to finish through emails and over the phone" - November 2021
"It was an absolute delight to be treated like a customer, and I feel that your organisation actually cares about its customers" - November 2021
"Excellent on all fronts, well done to the team" - November 2021
"I have just moved back into my new modern office and I'm looking at ordering some more furniture. I have already recommended you to friends and colleagues 10/10" - November 2021
"Absolutely fantastic customer service from liaising with your staff for orders, and then the guys that called to deliver and assemble. All went through like clockwork" - November 2021
"I am happy with our furniture. It looks great. The team in the sales department and the warehouse were very helpful. Nice and quick from start to finish :-) " - November 2021
"Thank you, the chairs arrived and they're great. Also I would thank you team for the excellent and prompt service" - November 2021
"Everything went very smoothly thank you. The guys that put the furniture together were excellent" - November 2021
"Amazing, everything your company said would happen and the time it would happen, happened" - October 2021
"All went smoothly and were happy with the outcome. Thanks again for the service!" - October 2021
"It's fantastic, looks good and works smoothly. I am very happy with this purchase" - October 2021
"Delivered very smoothly yesterday and we love them" - October 2021
"After several days of use we are very happy with the purchase! The chairs are very comfortable and sturdy. Love the Navy colour too! Thank you again for the great product and service" - October 2021
"I LOVE IT !!!! I’m so glad I went with the model you guys sell - its super good quality and the leather padding is real leather!" - October 2021
"I’m so very happy with my purchase. Its bloody awesome!" - October 2021

Frequently Asked Questions 

Q. What makes you better than your competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to Visa, Master Card and AMEX credit cards.  These include direct bank deposit or paying by cheque.
There is also a ‘pay by pre-paid invoice’ option in the checkout. Simply check this box and we will email you an invoice with our banking information. You can then pay by direct deposit, or pay by credit card over the phone
We also offer Zip Money payment option in the checkout

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.
There is also a ‘pay by pre-paid invoice’ option in the checkout. Simply check this box and we will email you an invoice with our banking information. You can then pay by direct deposit, or pay by credit card over the phone
We also offer Zip Money payment option in the checkout

Q. Do you accept all credit cards?

A. At present, we accept payments made through AMEX, Visa and Master Card.

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 – flat pack delivery, $90 – premium delivery and assembly service (includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.  If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.  However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

Q. Do I need to pay extra to insure my new furniture whilst it’s being delivered?

A. No. We offer free shipping insurance on all deliveries, for added peace of mind

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  [email protected]  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information