"Thanks so much for touching base - great product and we really loved the customer service" - April 2021
"I have nothing to fault you on, everything went perfectly and I have left a 5-star review in Google. Excellent service" - April 2021
"Everything ran smoothly. We thank you for your kind and professional manner" - April 2021
"We are super happy with our Boardroom and Reception furniture. It all look great. Many thanks for a smooth process, delivery and installation" - April 2021
"Everything came in on time and was terrific. Thanks for all your help" - March 2021
"It has worked out perfectly and such an awesome addition to the boardroom table. Also receiving it as quick as we did was amazing" - March 2021
"I would like to express my absolute delight working with you! Everything has been very easy. You've gone above and beyond on every request. I'll be coming back" - March 2021
"Friendly and professional. The items were delivered in perfect condition - really great customer service!" - March 2021
"Just a quick email to let you know that delivery went well and I am very happy with the chairs. They are perfect for my space" - March 2021
"We are very happy with the drawer units for our new staff members, and the very quick and professional delivery the next morning. We would not hesitate to use Fast Office Furniture again. 5 Stars" - March 2021
"I have had feedback from the doctors and they are happy with the chairs. Thank you for your quick and efficient service" - March 2021
"This is my 2nd purchase. Very happy, excellent service with the efficient responses to my queries" - March 2021
"I am very happy with my new desks and drawers. I put them together myself and they are great" - March 2021
"Purchasing and installation ran very smoothly. Couldn’t asked for a better team on the delivery and install. Thank you so much for all your help with quotes" - March 2021
"I wish I had found your company earlier, after the trouble I went through with another furniture house (who then cancelled the complete order "because they can't deliver to our area")" - March 2021
"From purchasing to delivery, all went smoothly. Impressed with your service" - March 2021
"The guys who installed took away all the cartons and left it all very tidy, thank you!" - March 2021
"The order and delivery process ran very smoothly and we really appreciate that" - March 2021
"The desks are great, very happy with the ease of use. Your delivery team did an excellent job with the set up" - March 2021
"All delivered as promised and really happy with the quality of the products" - March 2021
"Once again we have been very happy with both the product and service!" - March 2021
"I still find it hard to believe that we get better service, availability of product and value for money from a company in QLD that we can not get here in our own city of Sydney! " - March 2021
"The furniture is great and the guys we so efficient and lovely. Will definitely be using you guys again" - March 2021
"All received on time and all set up - they're great desks and we're stoked about these purchases" - March 2021
"We are so overjoyed with our desks. I loved the variety on offer, and honestly, the delivery and installation guys were amazing. We will definitely use you again" - March 2021
"I really appreciate your prompt responses in regards to the freight company. Was very frustrating but you made the process easy" - March 2021

Frequently Asked Questions 

Q. What makes you better than your competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to Visa, Master Card and AMEX credit cards.  These include direct bank deposit or paying by cheque.
There is also a ‘pay by pre-paid invoice’ option in the checkout. Simply check this box and we will email you an invoice with our banking information. You can then pay by direct deposit, or pay by credit card over the phone
We also offer Zip Money payment option in the checkout

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.
There is also a ‘pay by pre-paid invoice’ option in the checkout. Simply check this box and we will email you an invoice with our banking information. You can then pay by direct deposit, or pay by credit card over the phone
We also offer Zip Money payment option in the checkout

Q. Do you accept all credit cards?

A. At present, we accept payments made through AMEX, Visa and Master Card.

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 – flat pack delivery, $90 – premium delivery and assembly service (includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.  If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.  However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

Q. Do I need to pay extra to insure my new furniture whilst it’s being delivered?

A. No. We offer free shipping insurance on all deliveries, for added peace of mind

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  [email protected]  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information