FAQ

FAQ
"Service fast and good communication. Installer worked hard, didn’t get stressed out and worked in with us for minimal impact so I’m happy" - June 2019
"So far so good with the new desks. A huge thanks to the installation team. They worked very hard to get it all done in a day" - June 2019
"Your delivery & assembly guys were great, very polite and efficient - in and out so quickly. We are very happy with our purchases and will be making more in the near future" - June 2019
"We had 2 deliveries this week and we are exceptionally happy with both service and furniture" - June 2019
"I thought I would send an email to the company to compliment you. The service you provided was great and you were able to accommodate our needs in such a short amount of time" - June 2019
"Always top notch service from your sales guys. The installation was great also. Will continue to use you guys" - June 2019
"You have been so obliging and helpful and I find your customer service wonderful. I will be recommending your company to many schools - June 2019"
"Thank you so very much for your outstanding service and products. The shelving units are excellent so sturdy and such a reasonable price! - June 2019"
"The chairs are great and the service was also great all the way through. Thank you! - June 2019"
"Thanks, It is a beautiful desk. I am very pleased. The installers did a really good job, couldn’t be happier. Thanks again, will keep your company in mind for future purchases" - May 2019
"Our cabinets arrived yesterday. The delivery driver was very polite and helpful and brought them into our office for us. They are all working perfectly….. I’m tempted to get some more!" - May 2019
"We were very happy with the delivery and set up of our new office desks. They were prompt, polite and professional" - May 2019
"Once again your service and support was fantastic!" - May 2019
"We are super satisfied with how professionally this has been handled. From all the lovely staff in the office, to the delivery people who came and put the chairs together" - May 2019
"You all did such a good job, and I am so grateful. Honestly, it's not often these days that such good, positive and friendly service occurs. My furniture is also lovely!" - May 2019
"You were all fantastic, friendly, and so helpful. The man who delivered and assembled my furniture was professional and a wiz at putting it all together" - May 2019
"The desks arrived promptly and the two men assembled them very quickly. They were courteous and helpful. A very happy customer!" - May 2019
"I was thoroughly impressed with both the service and the standard of the equipment received" - May 2019
"I was very happy with the service I received on both occasions. We love the chairs, they're so comfortable! I will be needing more in a few months so will be back in touch then" - May 2019
"Very efficient service and the men who dropped the off the desks were timely, friendly and respectful by calling ahead to see if we were open for delivery" - May 2019
"Service, products and pricing were great. The gentlemen that delivered did a great job setting up the furniture and removing the rubbish, and were very efficient and friendly! Thanks! Until next time..." - May 2019
"The chairs are fantastic and delivery very smooth. Thank you!" - May 2019
"The outcome was great and the guys did a great job! Thank you so much for the awesome service!" - May 2019
"All went well thank you. Cannot wait to unpack and put the office together. Thank you for all your help and very speedy service" - May 2019
"THANK YOU very much. Will not order from any other company if I can get it from you guys" - May 2019
"Again, what a great experience. From the ordering to the finished assembled product. Everything perfect. Very polite and efficient delivery person and was very quick" - May 2019

Frequently Asked Questions 

Q. What makes us better than our competitors?

A. We are well known for supplying high quality office furniture at affordable prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

 

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please take a look at our Help Video. If you are still having a problem please call us on 1300 327 863

 

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock.  Please call and ask if you need us to check stock levels before you purchase your items.

 

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to credit cards.  These include direct bank deposit or paying by cheque. 

 

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is 100% safe and secure. Please see our Security Policy

 

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

 

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.

 

Q. Do you accept all credit cards?

A. At present, we accept payments made through American Express, Visa and Master Card.

 

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

 

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not.  Our range is very diverse and we are always sourcing new and exciting products for our customers.  Our full range is available on our website, and this is updated daily.

 

Q. Is it possible to check your furniture in person before buying?

A. Yes, Fast Office furniture has small showrooms set up in Brisbane, Sydney, Melbourne and Perth where customers are welcome to inspect our range.  Visits are by appointment only, so please call our office on 1300 327 863 to confirm.

 

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

$40 – flat pack delivery, $90 – premium delivery and assembly service (includes placement and removal of rubbish). Please use our quick and easy Delivery Cost Calculator located at the top right hand side of each page to check whether your postal code falls into one of our metro areas.  If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

 

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund.  Please see our Warranty, Credit and Refund Policy

 

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy

 

Q. How can I track delivery of my order?

A. It is the policy of Fast Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered.  Our drivers will also call half an hour before arriving to give customers some notice.

 

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays at installations etc, we are unable to advise a specific delivery time.  However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

 

Q. Our office is on level 6. Is there any additional cost to deliver to us?

A. No. Our delivery and assembly charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us of the availability of a lift so that we can send additional delivery staff if required.

 

Q. I want to buy office furniture for our school, but our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on  1300 327 863  or email us here  [email protected]  to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information

Delivery Info