Delivery Policy

Delivery Policy
"I found your staff very friendly and patient towards clients. I am very happy about the way you have managed the whole process from the beginning to the end" - February 2018
"The installers were brilliant – very polite, professional in appearance, did a great job and were prompt. Product is great, very happy thanks" - February 2018
"All went well. Very professional and the credenzas are great. I will contact you in a couple of weeks to order a few more" - February 2018
"We received the furniture the next day and was very impressed. Very very happy" - February 2018
"I'm impressed with the quality of the products, and I have just purchased additional furniture" - February 2018
"Your prices are very reasonable, and service was exceptionally fast. We found the process very easy, and we had our desks assembled in no time" - February 2018
"My contact with your customer service team by phone, was faultless! Your delivery staff were prompt and very helpful" - February 2018
"Everything was perfect, and the driver that delivered to us was fantastic" - February 2018
"All went really well. Excellent service and turnaround time. Thanks for all your help with this. I will make sure we use you again in future" - February 2018
"There are many companies out there that could use your customer service skills!" - February 2018
"I've ordered in the past & it's always been handled with such great attention to detail. I am continuously updated as to where my order is at & is delivered on time every time" - February 2018
"I would recommend your company to anyone wishing to purchase office furniture, and I will be definitely ordering from you guys again" - February 2018
"I'd like to express my thanks and let you all know how happy I am with your services in all areas. You company has excellent customer service, is prompt and extremely efficient" - February 2018
"Your team was great to work with. We are currently deciding on more furniture in the office and you will be great to work with" - February 2018
"All good thank you – excellent service and very fast delivery!" - February 2018
"The chairs are fantastic! The red is perfect for our brand. Couldn’t fault your process at all" - February 2018
"I would like to sincerely thank you and all the installers for your great customer service and support" - February 2018
"All our furniture arrived wonderfully on time and everything is set up now. Thanks to your team for helping us with the delivery in such a timely manner!" - February 2018
"Everyone was wonderful! Thank you so much to you and your team for your efforts. You were a great help from start to finish and very responsive to all needs" - February 2018
"I am very satisfied with the outcome and the speed of service. I will definitely keep your company on file for further business in the future" - February 2018
"Excellent FAST service arrived the next day. Very happy!" - February 2018
"I feel we received fantastic customer service and equally happy about the purchase. I have recommended your company" - February 2018
"All ran smoothly and we are very pleased with the desks. They're certainly good quality and great value for money" - February 2018
"The chairs arrived today. Staff are very happy! I would like to say a big thank you to you and the delivery men for making this such a professional process" - February 2018
"Thank you very much for the prompt turnaround time & fantastic customer service. I have no doubt that we will use your company again in the future" - February 2018
"Everything ran smoothly. The delivery was well organised and the assembly was done quickly. Very satisfied with the outcome" - February 2018

Delivery Policy

  1. Introduction

The purpose of this policy is to detail how our office furniture is delivered and assembled in metro areas as detailed below and all other areas of Australia.

  1. Types of Deliveries:

Pick up Customer

Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly.  Basic tools will be required to complete the assembly.

Flat Pack Delivery – Metro

Items will be delivered boxed and dropped off at Reception or as instructed.
Basic tools will be required to assemble the furniture.

Flat Pack Delivery – Outside Metro/Country Areas

Items will be delivered boxed or palletized.  Boxes will be dropped off at the nearest ground floor entrance.  Delivery is priced for a ground floor drop off only.  If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Basic tools will be required to assemble the furniture.

Delivery and Assembly – Metro only

Items will be delivered, assembled on site, placed in position and all packaging will be removed. This option is only available to customers residing in one of our delivery areas.  Our website – www.fastofficefurniture.com.au – has a Delivery Cost Calculator at the top right hand side of each page.  Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery zones or not.

  1. Delivery Rates:

Brisbane, Sydney and Melbourne Metro Areas. Perth Metro – POA

FREE
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne or Perth

$40.00 including GST
Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne. Perth POA

$90.00 including GST
Premium Delivery & Assembly – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne.  Perth POA

All Other Areas (non-metro)

Flat Pack (Boxed or Palletised) – Items delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location.  If the items are palletized and no   forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Items are fully insured during transit. Consignments can usually be tracked online

  1. Delivery Time Frame

Please note – Orders will be processed as soon as all paperwork is finalised and payment received – unless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within 1 – 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are generally very busy and this may delay the lead time if an assembly is requested.
All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not deliver over weekends.

We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.
Items to be shipped interstate or to country areas, will generally leave within 24 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Fast Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.

  5.      Delivery Terms & Conditions

Fast Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver.  It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; street parking; opening hours if not open 8.00am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Fast Office Furniture head office on (07) 3821 2153 as soon after notification as possible to reschedule the delivery:
In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email our office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email our office to confirm)

If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled. 

A delivery which has to be rescheduled due to customers not being available on the delivery day and not informing the office in good time (at least 24 hours before delivery if possible), will incur additional fees i.e. a $40 Re-Delivery Fee and a $20 Administration Fee (Total Fee $60.00). This fee is to be paid before the delivery is rescheduled.  Payment can be made either by phoning the office with credit card details or by bank transfer.

Fast Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.

Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering. We need to know if there is a lift or if the driver/installer will have to carry items upstairs. We will ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost

We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the new order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.

Please ensure there is sufficient space for our installers to assemble the new furniture they have delivered so they can complete their task safely.

At Fast Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed:                 September 11
Reviewed:                              July 12
Reviewed:                             June 14
Reviewed:                             July 14
Reviewed:                             October 14
Reviewed:                             July 15
Reviewed:                             July 16
Reviewed:                             July 17
Next Review:                         July 18

Fast Office Furniture Pty Ltd