Delivery Policy

Delivery Policy
"Absolutely no dramas with delivery and the team love their new chairs!" - November 2017
"Thank you so much. You have given us excellent customer service and your delivery driver has provided a wonderful hands on service to say the least" - November 2017
"We are very impressed with the quick delivery and the quality if the chairs! Not only do they look good, they are good quality, very comfortable to sit on and a great price too!" - November 2017
"Everything was perfect and the guys who delivered were courteous and so helpful. As the department expands we will be ordering more" - November 2017
"It was a great experience and everyone is happy with their new chairs.. thanks for organizing this quickly and easily" - November 2017
"Everything ran smoothly as always!" - November 2017
"Everything has run very smoothly. You have been incredibly helpful particularly early on in the piece when I only had a vague idea of how we wanted to setup the office" - November 2017
"Thanks again for everything. We are very happy and will continue to use you guys for anything going forward" - November 2017
"It has all come together nicely and the team loves the look and feel of the room and is itching to move in" - November 2017
"This is the second time we have used your company and both times have been very easy and efficient thank you" - November 2017
"Thank you for your great service. The storage cupboards have been delivered. Your company was highly recommended for office furniture purchases" - November 2017
"Installation was great & the 2 young men that came did a great job. We're very happy with the quality of the office furniture. I'm sure we'll be in contact for some other furniture soon" - November 2017
"All went well and tables look good. Thanks for your support and happy to use you guys in future as additional needs arise" - November 2017
"We are very satisfied with your services and the quick turnaround for delivery upon receiving our order. Thank you again for your reliable service" - November 2017
"Everyone I have dealt with at Fast Office Furniture have been great. I would like to say a big thank you!" - November 2017
"Delivered and installed in less than no time. The gentlemen who fitted them were very efficient so please pass on my thanks" - November 2017
"I am still telling people about your amazing service – I placed my order at your head office in QLD, and it was delivered to Fremantle WA in a touch less than 6 hours!" - November 2017
"It was not only the delivery that was great, but the courtesy and professionalism of all your staff with whom I dealt which also impressed" - November 2017
"An extremely pleasant and satisfying experience" - November 2017
"I appreciate the service your company provided. The process ran smoothly and we have added your company to our supplier list" - November 2017
"Best furniture company we have dealt with to date. So thank you. We definitely will be using your services again" - November 2017
"Fast Office Furniture’s customer service has been exceptional. Fantastic to deal with, always accommodating and willing to help out" - November 2017
"I am very happy. A very smooth process from start to finish!" - November 2017
"10 out of 10, perfect thank you" - November 2017
"From my first phone call the good service continued when your men arrived and assembled the furniture. They were polite and professional" - November 2017
"Nice to see a company giving such good service. Wish there was more of it elsewhere" - November 2017

Delivery Policy

  1. Introduction

The purpose of this policy is to detail how our office furniture is delivered and assembled in metro areas as detailed below and all other areas of Australia.

  1. Types of Deliveries:

Pick up Customer

Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly.  Basic tools will be required to complete the assembly.

Flat Pack Delivery – Metro

Items will be delivered boxed and dropped off at Reception or as instructed.
Basic tools will be required to assemble the furniture.

Flat Pack Delivery – Outside Metro/Country Areas

Items will be delivered boxed or palletized.  Boxes will be dropped off at the nearest ground floor entrance.  Delivery is priced for a ground floor drop off only.  If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Basic tools will be required to assemble the furniture.

Delivery and Assembly – Metro only

Items will be delivered, assembled on site, placed in position and all packaging will be removed. This option is only available to customers residing in one of our delivery areas.  Our website – www.fastofficefurniture.com.au – has a Delivery Cost Calculator at the top right hand side of each page.  Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery zones or not.

  1. Delivery Rates:

Brisbane, Sydney and Melbourne Metro Areas. Perth Metro – POA

FREE
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne or Perth

$40.00 including GST
Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne. Perth POA

$90.00 including GST
Premium Delivery & Assembly – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne.  Perth POA

All Other Areas (non-metro)

Flat Pack (Boxed or Palletised) – Items delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location.  If the items are palletized and no   forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Items are fully insured during transit. Consignments can usually be tracked online

  1. Delivery Time Frame

Please note – Orders will be processed as soon as all paperwork is finalised and payment received – unless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within 1 – 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are generally very busy and this may delay the lead time if an assembly is requested.
All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not deliver over weekends.

We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.
Items to be shipped interstate or to country areas, will generally leave within 24 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Fast Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.

  5.      Delivery Terms & Conditions

Fast Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver.  It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; street parking; opening hours if not open 8.00am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Fast Office Furniture head office on (07) 3821 2153 as soon after notification as possible to reschedule the delivery:
In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email our office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email our office to confirm)

If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled. 

A delivery which has to be rescheduled due to customers not being available on the delivery day and not informing the office in good time (at least 24 hours before delivery if possible), will incur additional fees i.e. a $40 Re-Delivery Fee and a $20 Administration Fee (Total Fee $60.00). This fee is to be paid before the delivery is rescheduled.  Payment can be made either by phoning the office with credit card details or by bank transfer.

Fast Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.

Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering. We need to know if there is a lift or if the driver/installer will have to carry items upstairs. We will ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost

We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the new order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.

Please ensure there is sufficient space for our installers to assemble the new furniture they have delivered so they can complete their task safely.

At Fast Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed:                 September 11
Reviewed:                              July 12
Reviewed:                             June 14
Reviewed:                             July 14
Reviewed:                             October 14
Reviewed:                             July 15
Reviewed:                             July 16
Reviewed:                             July 17
Next Review:                         July 18

Fast Office Furniture Pty Ltd