Delivery Policy

Delivery Policy
"Everything is great thanks. The guys were professional and the workstations look fabulous. Thanks for making this a smooth and easy process" - September 2017
"My delivery arrived as organised by a friendly, helpful gent. I will and have already sung your praises and will certainly be recommending your company to others" - September 2017
"I'm impressed with the promptness of your service, a totally different service experience than I am receiving from another company I'm dealing with at present!" - September 2017
"As always, delivery went well. Another happy customer ūüôā " - September 2017
"I can’t fault your service, you have all been wonderful to deal with" - September 2017
"I just wanted to say thanks again. The drafting chairs are perfect" - September 2017
"Many thanks for the quick and easy purchase of office chairs which arrived speedily. They look good. I would highly recommend your organisation’s online services" - September 2017
"I am very happy with the quality, delivery and installation of our storage cupboards. It was all very easy. They are solid and I like the colour. I will definitely order from you again" - September 2017
"Purchasing with you guys was very easy. The boys that delivered were extremely helpful & polite, nothing was too much trouble. Would definitely use you again and spread the word" - September 2017
"We have used you guys before and everything like always went well. We love you guys and recommend you all the time" - September 2017
"The whole process went well thank you, from ordering to prompt delivery!" - September 2017
"Your company was a pleasure to work with, everyone was friendly and helpful at all stages" - September 2017
"The entire process from beginning (ordering online) to the end (delivery) was great. The courtesy email to advise date of delivery etc is a great idea & worked well for me too" - September 2017
"The whole transaction ran smoothly and the guys were lovely" - September 2017
"It was a good experience. The delivery person was helpful and the desks were easy to put together" - September 2017
"I’m very happy and will recommend you to anyone looking for office furniture. The delivery guys were fantastic!" - September 2017
"Thank you for the excellent service. We are very happy with the products. Look forward to doing more business with you" - September 2017
"All 100%!  Thanks for the great service and great products!" - September 2017
"Thank you so much for the fabulous customer service. Thank you to your staff for their help in getting these to me so quickly" - September 2017
"Brilliant (fast) service from start to finish. Easy to order over the phone and your delivery guys were brilliant. Thank you for all your help" - September 2017
"I appreciated your quick response in answering my query initially and the communication that I received during the ordering and delivery process. You were all very professional" - September 2017
"I will definitely be recommending your company to everyone I know. I am very excited about receiving my furniture" - September 2017
"Thank you so very much for all your help and being so professional and efficient. I am so very impressed with your customer service" - September 2017
"The furniture looks fantastic. I have received many compliments on it" - September 2017
"Our experience with the delivery team was great. They called ahead of time, arrived in time and were quick and efficient at assembling the furniture" - September 2017
"Thank you for your speedy return of email communications, and the very short turnaround time from order to supply. Very impressed by your company!" - September 2017

Delivery Policy

  1. Introduction

The purpose of this policy is to detail how our office furniture is delivered and assembled in metro areas as detailed below and all other areas of Australia.

  1. Types of Deliveries:

Pick up Customer

Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly.  Basic tools will be required to complete the assembly.

Flat Pack Delivery ‚Äď Metro

Items will be delivered boxed and dropped off at Reception or as instructed.
Basic tools will be required to assemble the furniture.

Flat Pack Delivery ‚Äď Outside Metro/Country Areas

Items will be delivered boxed or palletized.  Boxes will be dropped off at the nearest ground floor entrance.  Delivery is priced for a ground floor drop off only.  If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Basic tools will be required to assemble the furniture.

Delivery and Assembly ‚Äď Metro only

Items will be delivered, assembled on site, placed in position and all packaging will be removed. This option is only available to customers residing in one of our delivery¬†areas.¬† Our website ‚Äď www.fastofficefurniture.com.au ‚Äď has a Delivery Cost¬†Calculator at the top right hand side of each page.¬† Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery zones¬†or not.

  1. Delivery Rates:

Brisbane, Sydney and Melbourne Metro Areas. Perth Metro – POA

FREE
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne or Perth

$40.00 including GST
Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne. Perth POA

$90.00 including GST
Premium Delivery & Assembly ‚Äď Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne.¬† Perth POA

All Other Areas (non-metro)

Flat Pack (Boxed or Palletised) РItems delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location.  If the items are palletized and no   forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Items are fully insured during transit. Consignments can usually be tracked online

  1. Delivery Time Frame

Please note РOrders will be processed as soon as all paperwork is finalised and payment received Рunless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within¬†1 ‚Äď 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are generally very busy and this may delay the lead time if an assembly is requested.
All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not deliver over weekends.

We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.
Items to be shipped interstate or to country areas, will generally leave within 24 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Fast Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.

  5.      Delivery Terms & Conditions

Fast Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver.  It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; street parking; opening hours if not open 8.00am ‚Äď 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Fast Office Furniture head office on (07) 3821 2153 as soon after notification as possible to reschedule the delivery:
In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email our office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email our office to confirm)

If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled. 

A delivery which has to be rescheduled due to customers not being available on the delivery day and not informing the office in good time (at least 24 hours before delivery if possible), will incur additional fees i.e. a $40 Re-Delivery Fee and a $20 Administration Fee (Total Fee $60.00). This fee is to be paid before the delivery is rescheduled.  Payment can be made either by phoning the office with credit card details or by bank transfer.

Fast Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.

Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering. We need to know if there is a lift or if the driver/installer will have to carry items upstairs. We will ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost

We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the new order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.

Please ensure there is sufficient space for our installers to assemble the new furniture they have delivered so they can complete their task safely.

At Fast Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed:                 September 11
Reviewed:                              July 12
Reviewed:                             June 14
Reviewed:                             July 14
Reviewed:                             October 14
Reviewed:                             July 15
Reviewed:                             July 16
Reviewed:                             July 17
Next Review:                         July 18

Fast Office Furniture Pty Ltd