"Everything arrived in excellent time thank you – much appreciated" - November 2021
"Everything has been nothing short of pleasant and excellent" - November 2021
"The tables and chairs have come together great. Thanks you for the great products" - November 2021
"Everything went smoothly. I was very impressed with the customer support team and the communication from order through to delivery... much better than Ikea!" - November 2021
"Thank you. We were very pleased with the desks, your service and the website" - November 2021
"The chairs were received and we're using them now, thank you for such a fantastic service" - November 2021
"After 40 years in business, I don’t think any purchase has run smoother than this one. "Courtesy and professionalism" from our first phone call, through to the delivery guy. Thank you" - November 2021
"Everyone’s communication thus far has been great, so thank you" - November 2021
"Delivery went perfectly and the couches look great" - November 2021
"I just wanted to let you know my experience with your company and click & collect was absolutely amazing. I wish you and your team all the best" - November 2021
"Your company has provided “Outrageously Good Customer Service” - November 2021
"It was a very good experience from start to finish through emails and over the phone" - November 2021
"It was an absolute delight to be treated like a customer, and I feel that your organisation actually cares about its customers" - November 2021
"Excellent on all fronts, well done to the team" - November 2021
"I have just moved back into my new modern office and I'm looking at ordering some more furniture. I have already recommended you to friends and colleagues 10/10" - November 2021
"Absolutely fantastic customer service from liaising with your staff for orders, and then the guys that called to deliver and assemble. All went through like clockwork" - November 2021
"I am happy with our furniture. It looks great. The team in the sales department and the warehouse were very helpful. Nice and quick from start to finish :-) " - November 2021
"Thank you, the chairs arrived and they're great. Also I would thank you team for the excellent and prompt service" - November 2021
"Everything went very smoothly thank you. The guys that put the furniture together were excellent" - November 2021
"Amazing, everything your company said would happen and the time it would happen, happened" - October 2021
"All went smoothly and were happy with the outcome. Thanks again for the service!" - October 2021
"It's fantastic, looks good and works smoothly. I am very happy with this purchase" - October 2021
"Delivered very smoothly yesterday and we love them" - October 2021
"After several days of use we are very happy with the purchase! The chairs are very comfortable and sturdy. Love the Navy colour too! Thank you again for the great product and service" - October 2021
"I LOVE IT !!!! I’m so glad I went with the model you guys sell - its super good quality and the leather padding is real leather!" - October 2021
"I’m so very happy with my purchase. Its bloody awesome!" - October 2021

Delivery Policy

1.  Introduction

The purpose of this policy is to detail how our office furniture is delivered and assembled in metro areas as detailed below and all other areas of Australia.

2.  Types of Deliveries:

Pick up Customer

Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly, unless otherwise specified on the product page.
Basic tools will be required to complete the assembly, including an electric drill to fix some desk and table tops

Flat Pack Delivery – Metro

Items will be delivered boxed and dropped off at Reception or as instructed.
Basic tools will be required to assemble the furniture, including an electric drill/driver to fix some desk and table tops

Flat Pack Delivery – Outside Metro Areas

Items will be delivered boxed or palletized.  Boxes will be dropped off at the nearest ground floor entrance.  Delivery is priced for a ground floor drop off only.  If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Basic tools will be required to assemble the furniture, including an electric drill to fix some desk and table tops

Delivery and Assembly – Metro only

Items will be delivered, assembled on site, placed in position and all packaging will be removed. Chairs may be delivered assembled in plastic wrapping, Metal Storage may be delivered assembled in boxes.
This option is only available to customers residing in one of our delivery areas.  Our website –
www.fastofficefurniture.com.au – has a Delivery Cost Calculator at the top right hand side of each page.  Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery zones or not

**Please note, there are a small number of items on our website that are marked as ‘no assembly available on this item’. These items are not included in the $50 assembly offer

3.  Delivery Rates:

Brisbane, Sydney, Melbourne, Perth and Adelaide Metro Areas. 

FREE
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne, Perth or Adelaide

$40.00 including GST
Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in SE Qld, Sydney, Melbourne, Perth or Adelaide

$90.00 including GST
Premium Delivery & Assembly – Any number of items in metro or CBD areas in SE Qld, Sydney, Melbourne. Perth and Adelaide areas are POA

**Please note, there are a small number of items on our website that are marked as ‘no assembly available on this item’. These items are not included in the $50 assembly offer

All Other Areas (non-metro)

Flat Pack (Boxed or Palletised) – Items delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location.  If the items are palletized and no   forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Items are fully insured during transit. Consignments can usually be tracked only

4.  PLEASE NOTE – We do not deliver to PO Boxes

5.  Delivery Time Frame

Please note – Orders will be processed as soon as all paperwork is finalised and payment received – unless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within 1 – 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are generally very busy and this may delay the lead time if an assembly is requested.
All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not deliver over weekends.

We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.
Items to be shipped interstate or to country areas, will generally leave within 24-48 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Fast Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.
Please note that in the event of a lockdown, deliveries may be paused or revert to contactless drop offs only. We will follow all health guidelines at the time.

6.  Delivery Terms & Conditions

Fast Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver.  It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; street parking; opening hours if not open 8.00am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If a Site Induction is required, please advise us at the time of requesting a quote. Charges apply for all inductions which take longer than 10 minutes.
Charges are as follows:

  • 10 minutes and under – No charge
  • 11-20 minutes – $20 + GST per person
  • 21-30 minutes – $30 + GST per person
  • 31-60 minutes – $60 + GST per person
  • 60 minutes and longer – POA

If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Fast Office Furniture head office on (07) 3821 2153 as soon after notification as possible to reschedule the delivery:
In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email our office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email our office to confirm)

If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled at the customer’s cost. PLEASE NOTE: We require a minimum of 48 hours notice to cancel/change a delivery date. If we are not notified that the delivery date is unsuitable and our delivery/installation teams are turned away at the site, a fee of $200 + GST will be incurred to cover costs. (Manpower, fuel, loading/unloading time etc). This fee is to be paid before the delivery is rescheduled.  Payment can be made either by phoning the office with credit card details or by bank transfer.

Fast Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.

Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering. We need to know if there is a lift or if the driver/installer will have to carry items upstairs. We will ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost

We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the new order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.

Please ensure there is sufficient space for our installers to assemble the new furniture they have delivered so they can complete their task safely

7.  Our Commitment to Safely Transporting Goods

Fast Office Furniture is committed to promoting safety in all spheres of our business, including delivering freight safely to our customers

To this end, we take the Heavy Vehicle National Laws (HVNL) – Chain of Responsibility (COR) very seriously and will endeavour to ensure that all freight packaged and delivered on our behalf is done so correct and safely.

To achieve this, we have:  a) notified all our suppliers in writing on 13th December 2018, of the amendments to the Law which came into effect on 1st October 2018, and of our expectation that they will adhere to the requirements set out therein; b) reviewed and updated our Delivery Policy to included references to the amended HVNL-COR Law and c) added a clause to all Purchase Orders referencing the HVNL – COR Law as a reminder to suppliers of the requirements and our expectations

More information is available here – https://www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility

At Fast Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed:                September 2011
Reviewed:                              July 2012
Reviewed:                             June 2014
Reviewed:                             July 2014
Reviewed:                             October 2014
Reviewed:                             July 2015
Reviewed:                             July 2016
Reviewed:                             July 2017
Reviewed:                             July 2018
Reviewed:                             December 2018
Reviewed:                             July 2019
Reviewed:                             July 2020
Reviewed:                            July 2021
Next Review:                       July 2022

Fast Office Furniture Pty Ltd