Delivery Policy

Delivery Policy
"Thanks so much for everything. The desks are great and the guys that delivered them were awesome. Looking forward to dealing with you guys again soon" - April 2019
"The order ran really smoothly and we’ve set all the tables up already. Thank you so much for helping us with our office needs" - April 2019
"Received goods intact and in perfect condition. The delivery guys were exceptional, and all went well, smoothly. Thank you again for your prompt service" - April 2019
"Thank you so much. We received the delivery yesterday, all went smoothly and chairs are great" - April 2019
"Most happy with the products and the speedy delivery. Also, most grateful with the advice and assistance from your staff who were terrific" - April 2019
"Many thanks for your help and I can only praise the delivery and installation guys who were just a dream. Big congrats to you and your team" - April 2019
"The delivery and desks was all good. We are very impressed with the great service. Thanks very much" - April 2019
"All is great. Thank you and your team for making the process so smooth" - March 2019
"The desks are spot on, exactly as we ordered, easy assembly, all parts there, prompt delivery and great communication. Thank you" - March 2019
"All went smoothly yet again!" - March 2019
"Everything went smoothly, delivery was fast and installation was simple. Product is also great" - March 2019
"Your team was amazing. Everyone was friendly, professional & they got stuck in without any dilly-dallying around. I would definitely recommend your services again" - March 2019
"Everything was fine and the delivery guys were friendly and even cleaned up after themselves!" - March 2019
"I am more than happy with your service, and the chairs are fantastic!" - March 2019
"We would highly recommend your company to others who are looking to purchase office furniture. Your service from start to finish was excellent. Well done to your team" - March 2019
"Thank you for your outstanding service – from the time we ordered the furniture online to the day of delivery your service was very professional" - March 2019
"Everything went well with the installation of our new desks, and they are perfect for our needs. Thanks again for your assistance" - March 2019
"The furniture was delivered promptly yesterday. Your staff were great and efficient to deal with from ordering, all the way through to delivery by the driver" - March 2019
"The office tables arrived in good order and condition. Once again, thank you for the quick turnaround" - March 2019
"I want to congratulate you all on the professionalism exhibited throughout my experience. Quality furniture and affordability!" - March 2019
"I found your online catalogue helpful, the ordering process smooth and the delivery handled with care and courtesy" - March 2019
"It's been great dealing with you guys - after having had an extraordinarily frustrating experience with another company & the subsequent return of two damaged deliveries!" - March 2019
"Everything was all good thank you. Another great service!" - February 2019
"As always everything was perfect. Fast delivery and the delivery driver always calls before he arrives - he is also really nice. You all have been great to deal with yet again" - February 2019
"Thank you so much again! The chairs are perfect! Honestly, your team is amazing and without the help of people like yourself and your team we wouldn’t be able to do the work we do" - February 2019
"Great service as always! Quick turnaround time is so refreshing, thank you for all your help as always…" - February 2019

Delivery Policy

1.  Introduction

The purpose of this policy is to detail how our office furniture is delivered and assembled in metro areas as detailed below and all other areas of Australia.

2.  Types of Deliveries:

Pick up Customer

Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly.  Basic tools will be required to complete the assembly.

Flat Pack Delivery – Metro

Items will be delivered boxed and dropped off at Reception or as instructed.
Basic tools will be required to assemble the furniture.

Flat Pack Delivery – Outside Metro/Country Areas

Items will be delivered boxed or palletized.  Boxes will be dropped off at the nearest ground floor entrance.  Delivery is priced for a ground floor drop off only.  If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Basic tools will be required to assemble the furniture.

Delivery and Assembly – Metro only

Items will be  delivered, assembled on site, placed in position and all packaging will be removed.  This option is only available to customers residing in one of our delivery areas.  Our website – www.fastofficefurniture.com.au – has a Delivery Cost Calculator at the top right hand side of each page.  Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery zones or not

3.  Delivery Rates:

Brisbane, Sydney and Melbourne Metro Areas. Perth Metro – POA

FREE
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne or Perth

$40.00 including GST
Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne. Perth POA

$90.00 including GST
Premium Delivery & Assembly – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne.  Perth POA

All Other Areas (non-metro)

Flat Pack (Boxed or Palletised) – Items delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location.  If the items are palletized and no   forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Items are fully insured during transit. Consignments can usually be tracked only

4.  PLEASE NOTE – We do not deliver to PO Boxes

5.  Delivery Time Frame

Please note – Orders will be processed as soon as all paperwork is finalised and payment received – unless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within 1 – 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are generally very busy and this may delay the lead time if an assembly is requested.
All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not deliver over weekends.

We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.
Items to be shipped interstate or to country areas, will generally leave within 24-48 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Fast Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.

6.  Delivery Terms & Conditions

Fast Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver.  It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; street parking; opening hours if not open 8.00am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If a Site Induction is required, please advise us at the time of requesting a quote. Charges apply for all inductions which take longer than 10 minutes.
Charges are as follows:

  • 10 minutes and under – No charge
  • 11-20 minutes – $20 + GST per person
  • 21-30 minutes – $30 + GST per person
  • 31-60 minutes – $60 + GST per person
  • 60 minutes and longer – POA

If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Fast Office Furniture head office on (07) 3821 2153 as soon after notification as possible to reschedule the delivery:
In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email our office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email our office to confirm)

If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled. 

A delivery which has to be rescheduled due to customers not being available on the delivery day and not informing the office in good time (at least 24 hours before delivery if possible), will incur additional fees i.e. a $40 Re-Delivery Fee and a $20 Administration Fee (Total Fee $60.00). This fee is to be paid before the delivery is rescheduled.  Payment can be made either by phoning the office with credit card details or by bank transfer.

Fast Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.

Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering. We need to know if there is a lift or if the driver/installer will have to carry items upstairs. We will ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost

We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the new order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.

Please ensure there is sufficient space for our installers to assemble the new furniture they have delivered so they can complete their task safely

7.  Our Commitment to Safely Transporting Goods

Fast Office Furniture is committed to promoting safety in all spheres of our business, including delivering freight safely to our customers

To this end, we take the Heavy Vehicle National Laws (HVNL) – Chain of Responsibility (COR) very seriously and will endeavour to ensure that all freight packaged and delivered on our behalf is done so correct and safely.

To achieve this, we have:  a) notified all our suppliers in writing on 13th December 2018, of the amendments to the Law which came into effect on 1st October 2018, and of our expectation that they will adhere to the requirements set out therein; b) reviewed and updated our Delivery Policy to included references to the amended HVNL-COR Law and c) added a clause to all Purchase Orders referencing the HVNL – COR Law as a reminder to suppliers of the requirements and our expectations

More information is available here – https://www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility

At Fast Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed:                September 2011
Reviewed:                              July 2012
Reviewed:                             June 2014
Reviewed:                             July 2014
Reviewed:                             October 2014
Reviewed:                             July 2015
Reviewed:                             July 2016
Reviewed:                             July 2017
Reviewed:                             July 2018
Reviewed:                             December 2018
Reviewed:                             March 2019
Next Review:                        December 2019

Fast Office Furniture Pty Ltd

Delivery Info