Delivery Policy

Delivery Policy
"The delivery went very well & I am very happy with my purchase. Credit goes out to the entire team for their very open & friendly communication throughout the entire process. Well done!" - July 2018
"Very happy! I’ll be in touch as soon as we are ready to order stage 2" - July 2018
"To be honest that’s the quickest & easiest delivery of anything large or small, local or interstate that I have ever had. Less than 24 hours between order & delivery. We were pretty amazed!" - July 2018
"You guys have been awesome and everything went so seamlessly. Thank you again!" - July 2018
"Couldn’t be happier. Ordering was easy, we were consistently kept up to date with the progress of the order and it was all delivered on the day that it was promised" - July 2018
"Our desks arrived when expected. The 2 guys who delivered & assembled were patient & polite. I would definitely do business with you again when we require office furniture" - July 2018
"The delivery and assembly went really well. The assembly team in particular were very good, and it was a very pleasant experience" - July 2018
"I was very happy with the service. The two delivery gentlemen were professional and courteous. Should we need more furniture I would not hesitate to contact you again" - July 2018
"Your team are awesome! The speed of delivery & your professionalism is second to none. We ordered from another company a few months ago & never again! It took 6 weeks to get it!" - July 2018
"Once again we are very happy with everything, 100% happy" - July 2018
"All good thanks, process was easy - and more importantly very fast" - July 2018
"I love my tables! And you couldn’t find two nicer, helpful young men who delivered and put them together!" - July 2018
"Very quick delivery and the delivery guys did a great job. Looks fabulous ! Thanks for all your help" - July 2018
"Everything went very smoothly! The whole process of getting a quote, confirming the order & delivery was very straight forward. The recipients of the tables & chairs are very happy with them" - July 2018
"All good. It went so smoothly that all I heard was our staff thanking me!" - July 2018
"Everything was great. The guys were friendly, quick and tidy, what more could we ask for!" - July 2018
"Service as always was excellent. Thanks again for the prompt delivery and responses" - July 2018
"The delivery was as per your promise and all went smoothly and as planned. Extremely happy with the service provided by the whole team at Fast Office Furniture" - July 2018
"I thought I would let you know that the deliver driver was very nice, helpful and polite. We would definitely purchase from FAST again" - July 2018
"Thank you very much. We are very happy with the delivery of our furniture. The credenzas are beautiful" - July 2018
"The delivery was as promised and the unit fits perfectly for our needs" - July 2018
"Everything went well, you were a great help and had our order to us in the required time frame. You have a great team and very helpful – will use you guys again when needed" - July 2018
"All good at this end. Delivery was professional. Putting the table together was easy. Seeing it in place confirmed it was a good product with the right characteristics. Couldn’t be happier" - July 2018
"Thank you so much - the chairs are perfect. The quick service has been so appreciated. I imagine we will be ordering more soon. Thank you again, absolutely fantastic!" - July 2018
"Everything went really well thanks. Your team are great and have had many successful delivery and installs for us" - July 2018
"You are the ones that we have had a great experience with and are always our first choice for office furniture. Reliable, easy and we are kept informed" - July 2018

Delivery Policy

  1. Introduction

The purpose of this policy is to detail how our office furniture is delivered and assembled in metro areas as detailed below and all other areas of Australia.

  1. Types of Deliveries:

Pick up Customer

Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly.  Basic tools will be required to complete the assembly.

Flat Pack Delivery – Metro

Items will be delivered boxed and dropped off at Reception or as instructed.
Basic tools will be required to assemble the furniture.

Flat Pack Delivery – Outside Metro/Country Areas

Items will be delivered boxed or palletized.  Boxes will be dropped off at the nearest ground floor entrance.  Delivery is priced for a ground floor drop off only.  If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Basic tools will be required to assemble the furniture.

Delivery and Assembly – Metro only

Items will be delivered, assembled on site, placed in position and all packaging will be removed. This option is only available to customers residing in one of our delivery areas.  Our website – www.fastofficefurniture.com.au – has a Delivery Cost Calculator at the top right hand side of each page.  Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery zones or not.

  1. Delivery Rates:

Brisbane, Sydney and Melbourne Metro Areas. Perth Metro – POA

FREE
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne or Perth

$40.00 including GST
Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne. Perth POA

$90.00 including GST
Premium Delivery & Assembly – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne.  Perth POA

All Other Areas (non-metro)

Flat Pack (Boxed or Palletised) – Items delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location.  If the items are palletized and no   forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Items are fully insured during transit. Consignments can usually be tracked online

  1. Delivery Time Frame

Please note – Orders will be processed as soon as all paperwork is finalised and payment received – unless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within 1 – 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are generally very busy and this may delay the lead time if an assembly is requested.
All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not deliver over weekends.

We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.
Items to be shipped interstate or to country areas, will generally leave within 24-48 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Fast Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.

  5.      Delivery Terms & Conditions

Fast Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver.  It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; street parking; opening hours if not open 8.00am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If a Site Induction is required, please advise us at the time of requesting a quote. Charges apply for all inductions which take longer than 10 minutes.
Charges are as follows:

  • 10 minutes and under – No charge
  • 11-20 minutes – $20 + GST per person
  • 21-30 minutes – $30 + GST per person
  • 31-60 minutes – $60 + GST per person
  • 60 minutes and longer – POA

If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Fast Office Furniture head office on (07) 3821 2153 as soon after notification as possible to reschedule the delivery:
In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email our office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email our office to confirm)

If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled. 

A delivery which has to be rescheduled due to customers not being available on the delivery day and not informing the office in good time (at least 24 hours before delivery if possible), will incur additional fees i.e. a $40 Re-Delivery Fee and a $20 Administration Fee (Total Fee $60.00). This fee is to be paid before the delivery is rescheduled.  Payment can be made either by phoning the office with credit card details or by bank transfer.

Fast Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.

Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering. We need to know if there is a lift or if the driver/installer will have to carry items upstairs. We will ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost

We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the new order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.

Please ensure there is sufficient space for our installers to assemble the new furniture they have delivered so they can complete their task safely.

At Fast Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed:                September 2011
Reviewed:                              July 2012
Reviewed:                             June 2014
Reviewed:                             July 2014
Reviewed:                             October 2014
Reviewed:                             July 2015
Reviewed:                             July 2016
Reviewed:                             July 2017
Reviewed:                             July 2018
Next Review:                        July 2019

Fast Office Furniture Pty Ltd