Delivery Policy

Delivery Policy
"Thank you so much for your prompt, competent and friendly service" - October 2019
"The measure of a company is how they respond when situations out of the ordinary occur, and I have to say that you guys have exceeded expectations at every turn" - October 2019
"I just wanted to say thank you. Everyone I have dealt with from your company have made purchasing and delivery really easy. You have provided excellent service" - October 2019
"We were very impressed with the professionalism and workmanship of your team" - October 2019
"The quality is very good, hence our second purchase. Your customer service is quite good and we were kept informed along the way. If required, we would buy this product again" - October 2019
"Thank you again for organising the items on short notice!" - October 2019
"I am so happy with everything. Thank you and the team who helped make this a positive experience for me – very polite and efficient" - October 2019
"I would like to say that I found your service and the delivery process and assembly outstanding" - October 2019
"Goods received and all good. Thanks for such great and efficient service" - October 2019
"The delivery and assembly was all done yesterday. They did a great job… no rubbish left behind. Very pleased!" - October 2019
"We are very pleased with the products and the installation" - October 2019
"Service, response and installation was excellent – more than happy. I have given your web address to a few of my colleagues" - October 2019
"The delivery and assembly process has been great as always. Keep up the great service!" - October 2019
"The process has been very easy and super efficient! Thank you!" - September 2019
"The desks were put together and look great. We’ve used you guys twice and each time has been exceptional service! Very fast delivery and friendly representatives" - September 2019
"Everything went very smoothly. Super happy! Thanks very much" - September 2019
"Thank you for reaching out. All went well with the entire process!" - September 2019
"All delivered as promised and within time frame. Items were all in good condition and staff are happy with the quality. Would recommend your service to anyone" - September 2019
"Thanks for the follow up. Everything went smoothly and arrived for us on time. Thanks for your great service" - September 2019
"The delivery and install all went according to plan. The installers were very efficient, polite and took all rubbish/packaging away with them. Thank you once again" - September 2019
"Happy with service, price, delivery advice, and quality of chairs received" - September 2019
"The entire process ran very smoothly and communication by your staff was excellent. Very satisfied with the outcome and great to know you are local" - September 2019
"I couldn’t be more pleased with how the delivery and installation went" - September 2019
"They only took 20 minutes or so to put together - when it would have taken me a few hours! Thank you, I am very happy with the services and products supplied by Fast Office" - September 2019
"We are delighted with the chairs and with the service. Thank you for such great customer service" - September 2019
"You guys were amazing" - September 2019

Delivery Policy

1.  Introduction

The purpose of this policy is to detail how our office furniture is delivered and assembled in metro areas as detailed below and all other areas of Australia.

2.  Types of Deliveries:

Pick up Customer

Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly, unless otherwise specified on the product page.
Basic tools will be required to complete the assembly, including an electric drill to fix some desk and table tops

Flat Pack Delivery – Metro

Items will be delivered boxed and dropped off at Reception or as instructed.
Basic tools will be required to assemble the furniture, including an electric drill to fix some desk and table tops

Flat Pack Delivery – Outside Metro/Country Areas

Items will be delivered boxed or palletized.  Boxes will be dropped off at the nearest ground floor entrance.  Delivery is priced for a ground floor drop off only.  If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Basic tools will be required to assemble the furniture, including an electric drill to fix some desk and table tops

Delivery and Assembly – Metro only

Items will be delivered, assembled on site, placed in position and all packaging will be removed. Chairs may be delivered assembled in plastic wrapping, Metal Storage may be delivered assembled in boxes.
This option is only available to customers residing in one of our delivery areas.  Our website –
www.fastofficefurniture.com.au – has a Delivery Cost Calculator at the top right hand side of each page.  Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery zones or not

**Please note, there are a small number of items on our website that are marked as ‘no assembly available on this item’. These items are not included in the $50 assembly offer

3.  Delivery Rates:

Brisbane, Sydney and Melbourne Metro Areas. Perth Metro – POA

FREE
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne or Perth

$40.00 including GST
Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne. Perth POA

$90.00 including GST
Premium Delivery & Assembly – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne.  Perth POA

**Please note, there are a small number of items on our website that are marked as ‘no assembly available on this item’. These items are not included in the $50 assembly offer

All Other Areas (non-metro)

Flat Pack (Boxed or Palletised) – Items delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location.  If the items are palletized and no   forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Items are fully insured during transit. Consignments can usually be tracked only

4.  PLEASE NOTE – We do not deliver to PO Boxes

5.  Delivery Time Frame

Please note – Orders will be processed as soon as all paperwork is finalised and payment received – unless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within 1 – 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are generally very busy and this may delay the lead time if an assembly is requested.
All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not deliver over weekends.

We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.
Items to be shipped interstate or to country areas, will generally leave within 24-48 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Fast Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.

6.  Delivery Terms & Conditions

Fast Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver.  It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; street parking; opening hours if not open 8.00am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If a Site Induction is required, please advise us at the time of requesting a quote. Charges apply for all inductions which take longer than 10 minutes.
Charges are as follows:

  • 10 minutes and under – No charge
  • 11-20 minutes – $20 + GST per person
  • 21-30 minutes – $30 + GST per person
  • 31-60 minutes – $60 + GST per person
  • 60 minutes and longer – POA

If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Fast Office Furniture head office on (07) 3821 2153 as soon after notification as possible to reschedule the delivery:
In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email our office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email our office to confirm)

If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled at the customer’s cost. PLEASE NOTE: We require a minimum of 48 hours notice to cancel/change a delivery date. If we are not notified that the delivery date is unsuitable and our delivery/installation teams are turned away at the site, a fee of $200 + GST will be incurred to cover costs. (Manpower, fuel, loading/unloading time etc). This fee is to be paid before the delivery is rescheduled.  Payment can be made either by phoning the office with credit card details or by bank transfer.

Fast Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.

Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering. We need to know if there is a lift or if the driver/installer will have to carry items upstairs. We will ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost

We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the new order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.

Please ensure there is sufficient space for our installers to assemble the new furniture they have delivered so they can complete their task safely

7.  Our Commitment to Safely Transporting Goods

Fast Office Furniture is committed to promoting safety in all spheres of our business, including delivering freight safely to our customers

To this end, we take the Heavy Vehicle National Laws (HVNL) – Chain of Responsibility (COR) very seriously and will endeavour to ensure that all freight packaged and delivered on our behalf is done so correct and safely.

To achieve this, we have:  a) notified all our suppliers in writing on 13th December 2018, of the amendments to the Law which came into effect on 1st October 2018, and of our expectation that they will adhere to the requirements set out therein; b) reviewed and updated our Delivery Policy to included references to the amended HVNL-COR Law and c) added a clause to all Purchase Orders referencing the HVNL – COR Law as a reminder to suppliers of the requirements and our expectations

More information is available here – https://www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility

At Fast Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed:                September 2011
Reviewed:                              July 2012
Reviewed:                             June 2014
Reviewed:                             July 2014
Reviewed:                             October 2014
Reviewed:                             July 2015
Reviewed:                             July 2016
Reviewed:                             July 2017
Reviewed:                             July 2018
Reviewed:                             December 2018
Reviewed:                             July 2019
Next Review:                        July 2020

Fast Office Furniture Pty Ltd

Delivery Info

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                            [text] => Ordered an Encore Slimline Metal Mobile Drawer Unit on Monday, had it by Friday.  Very nice, slim set of two drawers and one file drawer.  Rounded edges and the overall finish is very nice.  Includes lock.  Delivery was easy, confirmations via email efficient, all GOOD.
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                            [text] => After doing Google searches, Fast Office Furniture had what I wanted at a reasonable price.

I had a couple of questions so called their 1300 number and got through to Chriss straight away who was very helpful.

I ordered online with no issues, had follow up in a couple of hours advising the drafting stool would be delivered the next day.

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The chair already built, which was a surprise.  I was expecting to have to build it as I was told it would come "flat packed".  That was a bonus as we're all too busy, aren't we.

Had a superb experience with these guys, albeit only ordering a single chair.  Would order from them again as reasonable pricing, quick delivery and excellent service.  Definitely 5 star.
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                            [text] => Great and quality products at affordable prices. We paid for the assembly of 5 desks and the guys were super quick, reliable and very professional. They were friendly from the get go and make a great duo! Highly recommend paying that little bit extra and they laid out the tables as requested.
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                    [rating] => 5
                    [relative_time_description] => 3 weeks ago
                    [text] => Quick responsive and well managed ordering and delivery. The service fee to assemble the furniture was well worth the money! Furniture looks great, and already in use!
                    [time] => 1569801066
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                    [relative_time_description] => a month ago
                    [text] => Excellent service. Ordering online was easy. Delivery was on time, efficient and also removed any packing material. Goods delivered as ordered including additional parts as requested. Would definitely recommend their product and services. Greg
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                    [relative_time_description] => 2 months ago
                    [text] => Ordered an Encore Slimline Metal Mobile Drawer Unit on Monday, had it by Friday.  Very nice, slim set of two drawers and one file drawer.  Rounded edges and the overall finish is very nice.  Includes lock.  Delivery was easy, confirmations via email efficient, all GOOD.
                    [time] => 1566188962
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                    [text] => After doing Google searches, Fast Office Furniture had what I wanted at a reasonable price.

I had a couple of questions so called their 1300 number and got through to Chriss straight away who was very helpful.

I ordered online with no issues, had follow up in a couple of hours advising the drafting stool would be delivered the next day.

It was indeed delivered the next day and the driver sent me an SMS advising he was 20 minutes away before it was dropped off.

The chair already built, which was a surprise.  I was expecting to have to build it as I was told it would come "flat packed".  That was a bonus as we're all too busy, aren't we.

Had a superb experience with these guys, albeit only ordering a single chair.  Would order from them again as reasonable pricing, quick delivery and excellent service.  Definitely 5 star.
                    [time] => 1571358430
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                    [relative_time_description] => 3 months ago
                    [text] => Great and quality products at affordable prices. We paid for the assembly of 5 desks and the guys were super quick, reliable and very professional. They were friendly from the get go and make a great duo! Highly recommend paying that little bit extra and they laid out the tables as requested.
                    [time] => 1563146101
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