"All good, we received the orders but haven’t installed them yet. Thanks for the follow-up and excellent communication" - October 2021
"The chairs were received and we are happy with the outcome. Delivery went very smoothly & no hiccups. Thanks again for all your help" - October 2021
"In all the years we've dealt with you guys, we've never been let down. Happy with the delivery process. Smooth!" - October 2021
"Greatly appreciated! We are very happy with our order and have no issues. The whole ordering process was easy and seamless and our items arrived very promptly" - October 2021
"We received the cabinets without any hitches and are very satisfied with your product and service. I wouldn’t hesitate to recommend you to anyone else" - October 2021
"Just a note to say office desks all fitted together nicely and are pleased with the result. Thank you" - October 2021
"All good... very happy with chairs and delivery communication" - October 2021
"I just wanted to say thank you to you and your team. The business relationship with Fast Office Furniture has been great for a long period of time. We're happy to deal with a professional company" - October 2021
"I can confirm that everything did run very smoothly, and we’re very happy. We will definitely keep you in mind for future orders" - September 2021
"I had an excellent experience with your team from the sales help to the warehouse crew" - September 2021
"The team has informed me the furniture looks wonderful and no issues to report. Thank you for all your help, very much appreciated" - September 2021
"The delivery was fast and smooth and there was nothing held up, so all went well. Thank you for helping us out and hoping to order from you again the future" - September 2021
"Our feedback towards your service is always positive. The delivery driver was nothing but nice towards us and left with a positive attitude" - September 2021
"The chairs are fantastic!! Delivered yesterday as promised. No issues. Will be sure to call again as required" - September 2021
"The desks were delivered on time and the mobile drawer units were delivered the following day, which was a very nice surprise. Looks very nice. I'm very pleased with the quality, colour and finish of these" - September 2021
"I just wanted to say thank you to you and everyone at Fast Office Furniture for the excellent service you provided me for my recent office furniture purchase" - September 2021
"We are very very happy with the desks and drawers they are far better than we expected. The installers were great, very quick and they cleaned up after themselves. Would highly recommend to others, very happy" - September 2021
"Appreciated the way the delivery was done with absolute Covid-safe practice, and a follow-up phone call. It's good to know that your company sets high priority on safety of both staff and customers" - September 2021
"Really good products. Extremely fast delivery and the best costumer support that I've seen this year. I'll recommend you guys" - September 2021
"I would like to thank you for an amazing job under the circumstances of the factory shutdown, and organized freight to be picked up and delivered in a timely manner, much appreciated" - September 2021
"We were super happy to get the rest of our office furniture. The office looks great now it is finished" - September 2021
"Excellent Service. Appreciate the swift response by all" - September 2021
"Love it thank you. Surprisingly simple assembly too. The hard part was rearranging the whole room to please my wife" - September 2021
"Good quality and just what we needed to store the ever increasing home-schooling work. If we need more, we know where to come" - September 2021
"It all ran smoothly! Thank you so much for the help of your wonderful team! Appreciate it lots! Thanks again" - September 2021
"Thank you very much. I did receive the order yesterday, hassle free and on time" - September 2021

Delivery Policy

1.  Introduction

The purpose of this policy is to detail how our office furniture is delivered and assembled in metro areas as detailed below and all other areas of Australia.

2.  Types of Deliveries:

Pick up Customer

Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly, unless otherwise specified on the product page.
Basic tools will be required to complete the assembly, including an electric drill to fix some desk and table tops

Flat Pack Delivery – Metro

Items will be delivered boxed and dropped off at Reception or as instructed.
Basic tools will be required to assemble the furniture, including an electric drill/driver to fix some desk and table tops

Flat Pack Delivery – Outside Metro Areas

Items will be delivered boxed or palletized.  Boxes will be dropped off at the nearest ground floor entrance.  Delivery is priced for a ground floor drop off only.  If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Basic tools will be required to assemble the furniture, including an electric drill to fix some desk and table tops

Delivery and Assembly – Metro only

Items will be delivered, assembled on site, placed in position and all packaging will be removed. Chairs may be delivered assembled in plastic wrapping, Metal Storage may be delivered assembled in boxes.
This option is only available to customers residing in one of our delivery areas.  Our website –
www.fastofficefurniture.com.au – has a Delivery Cost Calculator at the top right hand side of each page.  Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery zones or not

**Please note, there are a small number of items on our website that are marked as ‘no assembly available on this item’. These items are not included in the $50 assembly offer

3.  Delivery Rates:

Brisbane, Sydney, Melbourne, Perth and Adelaide Metro Areas. 

FREE
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne, Perth or Adelaide

$40.00 including GST
Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in SE Qld, Sydney, Melbourne, Perth or Adelaide

$90.00 including GST
Premium Delivery & Assembly – Any number of items in metro or CBD areas in SE Qld, Sydney, Melbourne. Perth and Adelaide areas are POA

**Please note, there are a small number of items on our website that are marked as ‘no assembly available on this item’. These items are not included in the $50 assembly offer

All Other Areas (non-metro)

Flat Pack (Boxed or Palletised) – Items delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location.  If the items are palletized and no   forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Items are fully insured during transit. Consignments can usually be tracked only

4.  PLEASE NOTE – We do not deliver to PO Boxes

5.  Delivery Time Frame

Please note – Orders will be processed as soon as all paperwork is finalised and payment received – unless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within 1 – 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are generally very busy and this may delay the lead time if an assembly is requested.
All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not deliver over weekends.

We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.
Items to be shipped interstate or to country areas, will generally leave within 24-48 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Fast Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.
Please note that in the event of a lockdown, deliveries may be paused or revert to contactless drop offs only. We will follow all health guidelines at the time.

6.  Delivery Terms & Conditions

Fast Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver.  It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; street parking; opening hours if not open 8.00am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If a Site Induction is required, please advise us at the time of requesting a quote. Charges apply for all inductions which take longer than 10 minutes.
Charges are as follows:

  • 10 minutes and under – No charge
  • 11-20 minutes – $20 + GST per person
  • 21-30 minutes – $30 + GST per person
  • 31-60 minutes – $60 + GST per person
  • 60 minutes and longer – POA

If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Fast Office Furniture head office on (07) 3821 2153 as soon after notification as possible to reschedule the delivery:
In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email our office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email our office to confirm)

If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled at the customer’s cost. PLEASE NOTE: We require a minimum of 48 hours notice to cancel/change a delivery date. If we are not notified that the delivery date is unsuitable and our delivery/installation teams are turned away at the site, a fee of $200 + GST will be incurred to cover costs. (Manpower, fuel, loading/unloading time etc). This fee is to be paid before the delivery is rescheduled.  Payment can be made either by phoning the office with credit card details or by bank transfer.

Fast Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.

Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering. We need to know if there is a lift or if the driver/installer will have to carry items upstairs. We will ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost

We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the new order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.

Please ensure there is sufficient space for our installers to assemble the new furniture they have delivered so they can complete their task safely

7.  Our Commitment to Safely Transporting Goods

Fast Office Furniture is committed to promoting safety in all spheres of our business, including delivering freight safely to our customers

To this end, we take the Heavy Vehicle National Laws (HVNL) – Chain of Responsibility (COR) very seriously and will endeavour to ensure that all freight packaged and delivered on our behalf is done so correct and safely.

To achieve this, we have:  a) notified all our suppliers in writing on 13th December 2018, of the amendments to the Law which came into effect on 1st October 2018, and of our expectation that they will adhere to the requirements set out therein; b) reviewed and updated our Delivery Policy to included references to the amended HVNL-COR Law and c) added a clause to all Purchase Orders referencing the HVNL – COR Law as a reminder to suppliers of the requirements and our expectations

More information is available here – https://www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility

At Fast Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed:                September 2011
Reviewed:                              July 2012
Reviewed:                             June 2014
Reviewed:                             July 2014
Reviewed:                             October 2014
Reviewed:                             July 2015
Reviewed:                             July 2016
Reviewed:                             July 2017
Reviewed:                             July 2018
Reviewed:                             December 2018
Reviewed:                             July 2019
Reviewed:                             July 2020
Reviewed:                            July 2021
Next Review:                       July 2022

Fast Office Furniture Pty Ltd