"You went over and above to help me source what I needed. Thanks so much. Fantastic service" - October 2020
"I have been really happy with your service. You helped to get our order sent urgently. I will definitely be coming back to order some more bits as and when we need them" - October 2020
"The chairs are great thank you, and always amazing/quick service - thank you !" - October 2020
"We love the furniture and the delivery driver couldn’t have been better!! Glad I left the assembly to my husband and didn’t attempt it myself though haha!!" - October 2020
"Delivery went smoothly and the chairs are great!" - October 2020
"Your professional, friendly and efficient service is much appreciated. It seems to be harder & harder to come across these days" - October 2020
"I just wanted to say thank you to all of you for making the recent purchase of our new office chairs such a very pleasant experience" - October 2020
"You were very quick and easy to deal with. Great service, very impressed" - October 2020
"Thank you for the speedy response to my order, it was greatly appreciated and there has been lots of contact from our business regarding the process. Everything has run extremely smoothly" - October 2020
"It was a pleasure doing business with you in regard to the ergonomic chairs we purchased recently" - October 2020
"I am highly impressed with your service and attitude, I thank you for such wonderful service. Your driver also is excellent in his customer service" - October 2020
"Chairs arrived and are currently in use. Very happy with the purchase and delivery" - October 2020
"I have no complaints on my end. Your website is easy to use and the fast delivery was very appreciated. I was kept in the loop with the order so that was very nice" - October 2020
"Everything went smoothly. The delivery guys were very helpful and our staff are very happy with their new furniture" - October 2020
"Thanks so much for your great service, it's been a pleasure each time I've had to work with you" - October 2020
"Looks great! Exactly what I was looking for" - October 2020
"Absolutely brilliant service! Could not be better, and the delivery turned up days before it was due! Perfect. I'll be coming back" - October 2020
"The chairs are great. I was kept updated all the time throughout the sales process, and was very impressed with the service" - September 2020
"Our furniture has been delivered assembled and installed. Everything ran smoothly and we are happy with the support and service that we have received" - September 2020
"We’re very happy with our furniture. I was very surprised at the fast delivery. All dealings with your staff was excellent. Very happy" - September 2020
"We received our order, and everything was perfect. The chairs are fantastic and we will order 4 more" - September 2020
"Thank you so much. I appreciate the level of professionalism displayed throughout this process" - September 2020
"I must say, I was astonished and impressed with the quality of work carried out" - September 2020
"Our new office chairs are a winner and so are you guys. The chairs arrived early and the transit delivery was excellent. We will certainly recommend your company in future" - September 2020
"Very professional service from order to delivery, and great quality item. Will buy of you guys again" - September 2020
"It was fantastic, love my new office furniture. Super stoked the drawers were already assembled, very much appreciated. Great service and very quick" - September 2020

Delivery Policy

1.  Introduction

The purpose of this policy is to detail how our office furniture is delivered and assembled in metro areas as detailed below and all other areas of Australia.

2.  Types of Deliveries:

Pick up Customer

Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly, unless otherwise specified on the product page.
Basic tools will be required to complete the assembly, including an electric drill to fix some desk and table tops

Flat Pack Delivery – Metro

Items will be delivered boxed and dropped off at Reception or as instructed.
Basic tools will be required to assemble the furniture, including an electric drill to fix some desk and table tops

Flat Pack Delivery – Outside Metro Areas

Items will be delivered boxed or palletized.  Boxes will be dropped off at the nearest ground floor entrance.  Delivery is priced for a ground floor drop off only.  If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Basic tools will be required to assemble the furniture, including an electric drill to fix some desk and table tops

Delivery and Assembly – Metro only

Items will be delivered, assembled on site, placed in position and all packaging will be removed. Chairs may be delivered assembled in plastic wrapping, Metal Storage may be delivered assembled in boxes.
This option is only available to customers residing in one of our delivery areas.  Our website –
www.fastofficefurniture.com.au – has a Delivery Cost Calculator at the top right hand side of each page.  Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery zones or not

**Please note, there are a small number of items on our website that are marked as ‘no assembly available on this item’. These items are not included in the $50 assembly offer

3.  Delivery Rates:

Brisbane, Sydney and Melbourne Metro Areas. Perth Metro – POA

FREE
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne or Perth

$40.00 including GST
Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne. Perth POA

$90.00 including GST
Premium Delivery & Assembly – Any number of items in metro or CBD areas in SE Qld, Sydney or Melbourne.  Perth POA

**Please note, there are a small number of items on our website that are marked as ‘no assembly available on this item’. These items are not included in the $50 assembly offer

All Other Areas (non-metro)

Flat Pack (Boxed or Palletised) – Items delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location.  If the items are palletized and no   forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Items are fully insured during transit. Consignments can usually be tracked only

4.  PLEASE NOTE – We do not deliver to PO Boxes

5.  Delivery Time Frame

Please note – Orders will be processed as soon as all paperwork is finalised and payment received – unless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within 1 – 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are generally very busy and this may delay the lead time if an assembly is requested.
All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not deliver over weekends.

We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.
Items to be shipped interstate or to country areas, will generally leave within 24-48 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Fast Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.

6.  Delivery Terms & Conditions

Fast Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver.  It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; street parking; opening hours if not open 8.00am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If a Site Induction is required, please advise us at the time of requesting a quote. Charges apply for all inductions which take longer than 10 minutes.
Charges are as follows:

  • 10 minutes and under – No charge
  • 11-20 minutes – $20 + GST per person
  • 21-30 minutes – $30 + GST per person
  • 31-60 minutes – $60 + GST per person
  • 60 minutes and longer – POA

If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Fast Office Furniture head office on (07) 3821 2153 as soon after notification as possible to reschedule the delivery:
In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email our office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email our office to confirm)

If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled at the customer’s cost. PLEASE NOTE: We require a minimum of 48 hours notice to cancel/change a delivery date. If we are not notified that the delivery date is unsuitable and our delivery/installation teams are turned away at the site, a fee of $200 + GST will be incurred to cover costs. (Manpower, fuel, loading/unloading time etc). This fee is to be paid before the delivery is rescheduled.  Payment can be made either by phoning the office with credit card details or by bank transfer.

Fast Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.

Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering. We need to know if there is a lift or if the driver/installer will have to carry items upstairs. We will ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost

We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the new order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.

Please ensure there is sufficient space for our installers to assemble the new furniture they have delivered so they can complete their task safely

7.  Our Commitment to Safely Transporting Goods

Fast Office Furniture is committed to promoting safety in all spheres of our business, including delivering freight safely to our customers

To this end, we take the Heavy Vehicle National Laws (HVNL) – Chain of Responsibility (COR) very seriously and will endeavour to ensure that all freight packaged and delivered on our behalf is done so correct and safely.

To achieve this, we have:  a) notified all our suppliers in writing on 13th December 2018, of the amendments to the Law which came into effect on 1st October 2018, and of our expectation that they will adhere to the requirements set out therein; b) reviewed and updated our Delivery Policy to included references to the amended HVNL-COR Law and c) added a clause to all Purchase Orders referencing the HVNL – COR Law as a reminder to suppliers of the requirements and our expectations

More information is available here – https://www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility

At Fast Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed:                September 2011
Reviewed:                              July 2012
Reviewed:                             June 2014
Reviewed:                             July 2014
Reviewed:                             October 2014
Reviewed:                             July 2015
Reviewed:                             July 2016
Reviewed:                             July 2017
Reviewed:                             July 2018
Reviewed:                             December 2018
Reviewed:                             July 2019
Reviewed:                             July 2020
Next Review:                        July 2021

Fast Office Furniture Pty Ltd